Play 5 only work with ethernet cable not wifi

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have play 1 and play 5 (also boost), only play 1 works with wifi. play 5 dont.... for having play 5 working I must connect the router or boost to it with ethernet. by doing this plays well... if I disconnect the cable stop working...
maybe something wrong with the speaker?

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AirgetlamAnswer

It's possible. Connect it with an ethernet cable to your router, so it shows up in the controller. Then submit a system diagnostic, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Note that it's Friday night (at least where I am), and the forum folks and phone folks will be off for the weekend, but the 24/7 support should be available by Twitter.

Bruce

AirgetlamAnswer

It's possible. Connect it with an ethernet cable to your router, so it shows up in the controller. Then submit a system diagnostic, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Note that it's Friday night (at least where I am), and the forum folks and phone folks will be off for the weekend, but the 24/7 support should be available by Twitter.

Bruce

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