Play 5 no power

6 replies
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Hi I have an issue with my sonos play 5. It was purchased on January 24th 2015. After the last update it never turned back on. I have tried on the power cord of my playbar and my sonos play 1 and held down the mute button reset but still not working and no lights have come on at all. Any help advise or suggestions greatly appreciated.

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Airgetlam

Your best bet is to call in to Sonos and speak with a rep directly. Hours and numbers are at www.sonos.com/contact

Bruce

D

DJC28Author

Contributor I

Thanks but I think sonos have pulled Phone support in the uk

Airgetlam

I'd be stunned if they'd done so. That's a pretty major change. Have you tested the link?

Bruce

Airgetlam

In fact, here's a direct link for you.

http://www.sonos.com/en-gb/contact/contact-options%23

Note that this is indeed the Great Britain portion of the website, and they have a phone number listed, for M-F from 9AM to 5PM.

Bruce

Ryan S

Retired Sonos Staff

I'd be stunned if they'd done so. That's a pretty major change. Have you tested the link?

The team is still around in the UK, the hours are listed on that site, just make sure the right country is selected.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

D

DJC28Author

Contributor I

Thanks

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