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Rod2117
Contributor I
June 3, 2013

Play 5 - Hiss when not playing music

Hello to everyone. This is my first post. I have recenly added a Play 5 Speaker to my setup. I also have a Play 3, Connect and Bridge.

Last night I noticed a quiet hiss coming from my Play 5. The unit had not been playing anything for a few hours. On hearing this I went to my Play 3 which is totally silent.

Have I got a faulty unit or is this noise normal. You do have to have your head quite close to the speaker to hear it.

Thanks
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      Camino
      Trending Lyricist I
      January 2, 2020

      I called SONOS yesterday about a whistle coming through my Play:5 when plugged in. It is always a noticeable sound, whether I am playing music or silent. My speaker is less than 4 years old. I was told it is a known issue with Play:5 speakers that are out of warranty, and was offered a 30% discount off a new Play:5 Gen 2. I can’t spend that kind of money to replace OR repair, so now I am left with a VERY expensive piece of electronic waste. Who would buy a SONOS speaker with a whistle? Nobody!

      Search: "I have 11 Sonos units and one that has a terrible hissing sound. I have been told that the only option is to return my Play5 and pay between 513.00$ to 676.00$ to get a new one and they want my old one back??? I don’t get this. You can buy a new one on their site for around 600.00$ Why not repair my speaker? Why charge me the price of anew one and request my broken one back? Why not repair it ?"

      Terrific  news! I got an answer from Sonos saying that they would wave the guarantee time limit and replace my unit as if still under guarantee!  Now this is what one expects from a top of the line competitive company! I do love my Sonos products and thank the Sonos help desk for their guidance and help.

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