Play 3 Powersupply fault.

I did forget to mention I will be repairing the PCB track from the rectifier to the first cap also

Hi, yes that voltage is correct.

Thanks Imagine Luismi
I got it working perfect with the new caps/ rectifyier/small red fuse t2a/ track repair
Great DIY repair

Thanks for your comments, would you be so kind to measure the output voltages? There are one to eight pins, 4 red and four black. Regards,

Hi Everyone,
I have not checked this thread since I resolved my issue and I am absolutely amazed to see the activity on this topic. I'm glad that my fix assisted others who are competent to do this work but I also feel sad that the vast majority of people who experience this issue outside of their warranty period have to fork out a lot of money for what is a relatively simple fix. It is clear that the batch has a common fault and I hope this was engineered out in future iterations of the board. In my opinion, this should have been recalled if there is a common fault on this product version as this thread seems to demonstrate in my opinion.

In response to Ryan S's comment about voiding warranties. I agree that people should not attempt a repair if it is still within the warranty period however this will now no longer be the case with this aged board I assume as a newer version will now be implemented. I would like to state that I called the customer service department and I was not offered any service to repair or replace the item. Granted it was outside the warranty period but literally by months. I was left to deal with this issue on my own. I really do hope that Sonos have improved their support in helping people maintain their products. Knowing that there is a good support service is critical in all industries and will only help the reputation of the company.

I will conclude that my Play3 is still up and running every day with no further issues. That's a three-year soak test! Thank you, Sonos for keeping this thread going and I hope it proves useful to those who own a Play3 P/N: RN-002657 (board number) dated 08-04-11 in the future.

Hi imagine-luismi
Sorry currently at work in Saudi so can’t check voltage output but roughly one side was 15v dc and the other was 5v dc

Thanks Jamie Taylor
I have now repaired 3 units all with the same PSU fault
I have one new play 3 under warranty 1 year old (as soon as it expires I will open it and check the PSU see if they did revise the PSU)
Ian

Sonos employees are clearly identified as such.

I have had play:3s around my house for over 5 years and never had trouble with a single one. I even have 2 outdoor in my garage in humid and cold conditions year round.

In response to Ryan S's comment about voiding warranties. I agree that people should not attempt a repair if it is still within the warranty period however this will now no longer be the case with this aged board I assume as a newer version will now be implemented. I would like to state that I called the customer service department and I was not offered any service to repair or replace the item. Granted it was outside the warranty period but literally by months. I was left to deal with this issue on my own. I really do hope that Sonos have improved their support in helping people maintain their products. Knowing that there is a good support service is critical in all industries and will only help the reputation of the company.

I will conclude that my Play3 is still up and running every day with no further issues. That's a three-year soak test! Thank you, Sonos for keeping this thread going and I hope it proves useful to those who own a Play3 P/N: RN-002657 (board number) dated 08-04-11 in the future.

Hi there,

In cases where a speaker is no longer working outside of the standard warranty, we offer an out of warranty replacement service for a reduced price. This is not offered if the speaker has been opened up, which voids the warranty, and also voids any out of warranty replacement service.

Hello again, it is clear that you are part of SONOS and that is why you do not give concrete solutions. I have been repairing electronics for many years and I have very clear that this model of SONOS PLAY: 3 was defective and you do not want to give electronic solution.

Hi there,

Chris is correct in that Sonos employees are marked as such on the community.