Contributor I

Play 1 speakers volume fades in and out

22 replies
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Completely installed sound bar and 2 play 1 speakers (right and left) but the play 1 sound fades in and out during movie and music. Sounds like a fading radio station. Is there a download or any quick fix?

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Ryan E

Sonos Employee

Hi there Jonathan,

Would you mind sending a diagnostic report when you're experiencing the problem? There is a specific issue where the rear surround speakers will flutter quietly up and down in volume on some systems. This occurs only when playing PCM or stereo sound (like you would get from many normal TV channels). We have a patch available for the systems experiencing this issue which has had great success. I can flag you for this update, but I'll need to see a diagnostic report and make sure that's what's affecting your system.

You can send a diagnostic report by following the instructions in this FAQ. Please let me know what your confirmation number is once you've sent it and I'll take a look.

Thanks.

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J

Jonathan_57Author

Contributor I

Hi, I connected with Sonos on the Phone, submitted a diagnostic and completed an update which fixed the problem right away. However, watching TV today and the problem is happening again and there is no option to perform an update. Any idea on further trouble shooting? thanks.

jonathan

Ryan E

Sonos Employee

Hi, I connected with Sonos on the Phone, submitted a diagnostic and completed an update which fixed the problem right away. However, watching TV today and the problem is happening again and there is no option to perform an update. Any idea on further trouble shooting? thanks.

jonathan

Would you mind sending the diagnostic confirmation number that you got? I can take a closer look. If you need another, you can always submit another diagnostic.

Thanks.

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V

vatandon

Lyricist II

i have started facing a similar issue today with my Play 1's. not sure how to go about sorting this out? Thanks, Varun

Jeff S

Retired Sonos Staff

i have started facing a similar issue today with my Play 1's. not sure how to go about sorting this out? Thanks, Varun

Hi Varun,

Please submit a diagnostic report from your Sonos app after you have this happen. Then, reply with the confirmation number and I'll take a look.

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vatandon

Lyricist II

I have just submitted a diagonistic report and now this has started happening very frequently. Is it possible this can be permanently fixed.

jgatie

I have just submitted a diagonistic report and now this has started happening very frequently. Is it possible this can be permanently fixed.

You must post the confirmation number of the diagnostic or they cannot track it to you.

V

vatandon

Lyricist II

I have attahced that as a part of previous message. Submission Number - 6998127.

Jeff S

Retired Sonos Staff

I have attahced that as a part of previous message. Submission Number - 6998127.

Hi vatandon,

Your PLAY:1 speakers are losing connection to your wireless network from time to time. Please try changing the wireless channel on your router to 1 or 6 and see if things improve.

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vatandon

Lyricist II

But my question is why this voice only fades on Play 1's and not on soundbar? When both of them are connected to same TV and same internet. Not sure, if there is some other problem with just Play 1's.

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