Contributor I

Only works with Ethernet

33 replies
44008 views

I am frustrated with SONOS. If the router changes or if a new network is used it is virtually impossible to have SONOS working smoothly. I own a pair of Play 1s, but the system only works if one of them is plugged in directly to router via ethernet. I have attempted to reset, reboot, re-install, and nothing works. It cannot be this difficult to set up the system. Getting ready to return. Nice sound but very flawed.

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John B

@Salmon island. My comments were not directed at you but at the user I quoted, and largely because of the aggressive and unreasonable tone of his comments.

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Salmon Island

Lyricist II

Thanks for clarifying! I didn't interpret them that way but see my response may have seemed like it. Was more just reiterating that Sonos instructions could work harder. Really love Sonos and that was my first issue ever. Now exploring the Amazon Alexa integration...

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Imogen

Contributor I

Thank you all contributors on this thread. I'm a technical support person myself. My experience was that you do indeed have to do it with each speaker if they are Play1 speakers. I'm sure that's not what's supposed to happen, but I spent an annoying hour getting a new set of speakers working on different WiFi after testing on my home WiFi before installing them at a local community centre. All working now but my experience for someone who wants to cut their time down is to ethernet to the new router, make sure you are on the right WiFi on your controller (= phone for normal mortals), then set up the Wifi for the first one in advanced settings, unplug ethernet and restart. Check it connects once no longer on ethernet. Then repeat this process for all speakers. Not a very nice arrangement but that's the answer.

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