Contributor I

older SONOS speakers no longer supported by SONOS applications and wont play?

Forum|Forum|1 year ago
November 20, 2024
25 replies
10973 views

I hate to throw them away… they still sounded amazing until the S1 was bricked on my devices.

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nik9669a

Senior Virtuoso

I have the same problem as @PhilfyPhil , as of the other day. Before that everything was working fine for a long time. Sonos1 won't recognise my system, and after re-installing the system and opening Sonos1 app I just get re-directed to Sonos2 app, which says my speakers are not compatible.

@PhilfyPhil how did you solve it?

Didn’t he say that in a post above?

“I ended up chatting to someone in support and it was resolved. His name escapes me but began with a J and deserves a mention, so my bad. It was a long process but it all worked in the end.”

Try calling Sonos support.

M

martinDJ

Lyricist I

I have the same problem as @PhilfyPhil , as of the other day. Before that everything was working fine for a long time. Sonos1 won't recognise my system, and after re-installing the system and opening Sonos1 app I just get re-directed to Sonos2 app, which says my speakers are not compatible.

@PhilfyPhil how did you solve it?

Didn’t he say that in a post above?

“I ended up chatting to someone in support and it was resolved. His name escapes me but began with a J and deserves a mention, so my bad. It was a long process but it all worked in the end.”

Try calling Sonos support.

Yes he did, but I was hoping that he might be able to describe how he solved it, so I don’t have to spend ages on the phone with Sonos support!

J

jimfoz

Lyricist I

I have the same issue with my Play 1. Go to the Sonos S1 app it tells you to use Sonos S2 app. I then cant find my system and it won’t acknowledge it at all. Then I try again and it works. The next time I use it, it doesn’t. I keep seeing that the system is compatible, but it obviously isn’t. I will try the ethernet update at some point when I have the time and a device that uses these (PC’s done have them so much these days). It would be great if the person who solved it could enlighten us as to how they did it so we don’t have to all call Sonos support!

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nik9669a

Senior Virtuoso

It would be great if the person who solved it could enlighten us as to how they did it so we don’t have to all call Sonos support!

In this case, it was solved by the Sonos support guy and the op may not know exactly what was the solution.
But you’re right: it’s very rare for folk to confirm a solution, or even thank contributors for helping - even if some contributions only helped with ruling out factors before others identify the solution.

J

John B

It would be great if the person who solved it could enlighten us as to how they did it so we don’t have to all call Sonos support!

In this case, it was solved by the Sonos support guy and the op may not know exactly what was the solution.
But you’re right: it’s very rare for folk to confirm a solution, or even thank contributors for helping - even if some contributions only helped with ruling out factors before others identify the solution.

And as @nik9669a pointed out in an earlier post on this thread. this problem sometimes requires an intervention by Support, not just instructions.

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