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kdntex
Contributor II
April 2, 2021

No Sonos Sound

I have two Sonos One speakers.  One in the office and the other in living room.  When I turn on a Sonos station (e.g., Sirius XM) with the Sonos app, I get sound from the living room speaker but not the office speaker.  I then have to tweak the WiFi settings to get a connection where the office speaker has sound.  I have to do this every time I start up the Sonos speakers and it doesn’t matter which station I am trying to connect to through the Sonos app.  It gets a little tiresome!

If I start up a station using the station’s own app such as the Sirius XM app (not the Sonos app), then when I connect the Sonos speakers they both have sound.

Why do I have to keep tweaking the WiFi settings to get sound from the office speaker when using the Sonos app?

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kdntexAuthor
Contributor II
April 5, 2021

On Saturday I called Sonos Support but got no phone response.  So I started up a Chat session.  Talked to a machine for a while but was then switched to a real person.  They walked me through a lot of questions and had me try different things to try to get sound from the office speaker (e.g., changing 2.4HGz channel, rebooting router, rebooting speaker, changing speaker location, turned off other devices using router, etc).  We finally generated sound from the office speaker after about an hour and right after rebooting the router.  We closed the chat session.

The next day I turned on the Sonos system and, again, no sound from the office speaker.  I first rebooted the router again but no change.  I then tweaked the 2.4 HGz wifi channels in order to get sound as I have been doing for months.

Maybe I am a special case that just has to bypass the convenience of the Sonos app in order to have sound from both speakers.  As I have written previously, playing a Pandora station, for example, through the Sonos app requires tweaking WiFi channels in order to get sound from both speakers.  Playing the Pandora app directly (without going through the Sonos app) requires no tweaking and sound comes from both speakers.

Still perplexed.

buzz
buzz
Grand Maestro
April 6, 2021

In your router setup do you ‘fix’ or ‘reserve’ IP addresses? If not, I recommend doing this. Endlessly rebooting the router can result in duplicate IP addresses. Reserving IP addresses will minimize this risk. A network scanner, such as FING, will highlight duplicates, but this is not guaranteed. Basically the scanner asks “everyone, tell me your IP address” and flags duplicates. Unfortunately, if a duplicate device is sleeping at the time of the scan, the duplicate device may not be flagged.

is moving and wiring one of the speakers always successful? Have you tried this both ways? Did the support person look at the diagnostic and comment on the WiFi environment?

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