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New update - Lockscreen iOS

  • July 31, 2018
  • 11 replies
  • 700 views

This new upgrade sucks! No longer can control from iPhone lock screen! Not playing the entire song! Cut off some songs! Such a step back! Not good!!!
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11 replies

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  • Lyricist III
  • July 31, 2018
i have the same problem

  • Contributor I
  • August 1, 2018
Certainly a step back, as the lockscreen capability also affects the ability to use an Apple Watch to control the system.

Jeff S
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  • Retired Sonos Staff
  • September 4, 2018
Hi everyone,

We've just released version 9.1 which has a few bug fixes, including one which should help with iOS device streaming issues. Please update your systems and test out iOS streaming. If any audio dropouts continue, please see our guide to troubleshooting audio drops and reach out if that doesn't help.

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  • Lyricist III
  • September 4, 2018
Congratulations sonos. I think with your new update finally the song cutting of problem has been solved. It was a long wait thanx.

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  • Lyricist III
  • September 6, 2018
the new update still not solve the problem of songs cutting off

Airgetlam
  • September 6, 2018
Submit a diagnostic from your system, as you are apparently having a different issue with the same symptoms. Make sure to post the number here, so someone at Sonos will take a look at it.

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  • Lyricist III
  • September 6, 2018
I have spoken to tech support and have submitted a diagnostic number. I was told this update is not s fix for the lock screen problem aperentely they are supposed to be working on the problem.

Airgetlam
  • September 6, 2018
Glad you're already on top of it. I hope the data you've helped provide can lead them to a quick fix for you, and others who are experiencing this issue.

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  • Lyricist III
  • September 21, 2018
update to ios 12 the problem will be solved

  • Lyricist II
  • October 14, 2018
totally agree with you. since the update, nothing works as usual especially on smartphones. my iPhone skips the songs all the time, even though I've updated the iOS 12

  • Lyricist II
  • October 21, 2018
totally agree with you. since the update, nothing works as usual especially on smartphones. my iPhone skips the songs all the time, even though I've updated the iOS 12.

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