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caesar327
Prodigy I
November 16, 2021
Answered

New Battery Saver Mode Not Working?

Anyone else get this to work?  It is part of today’s 13.4 update.   But when I try to toggle battery saver mode to the On setting -- it immediately toggles back to “off” on its own.   I can’t get it to turn on.  Am I doing something wrong -- or is anyone else seeing this? 

I’m using an iPhone X -- latest iOS updates applied.   I have a Roam I’m trying to apply this to.

Here’s what it says to do -- and I’m doing it (trying to):

Enable Battery Saver on portable Sonos products | Sonos

 

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AjTrek1
AjTrek1Answer
November 17, 2021

@Airgetlam@Ken_Griffiths@caesar327 

I can confirm the issue @caesar327 was experiencing. Just updating the Sonos App (via download) does not auto activate the Battery Saver Mode for Roam and Move. After downloading the App the Battery Saver Mode button would go to “on’ and jump back to “off”. 

The second step appears to be forcing the “check for updates” which will update the Sonos firmware in the hardware. After the firmware is updated the Sonos App (download) on other devices (like my iPad) recognized that the hardware had already been updated and therefore brought back “no update required” when I forced the update check via my iPad. The Battery Saver Button was already turned on.

 

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14 replies

Airgetlam
Airgetlam
November 16, 2021

Have you tried a simple reboot (power off, power back on) of the Roam? 

Bruce
caesar327Author
Prodigy I
November 16, 2021

Have you tried a simple reboot (power off, power back on) of the Roam? 

Yep -- no dice.   As a further data point, the app on my iPad displays the same behavior.   So it is not just the app on my iPhone.  

Airgetlam
Airgetlam
November 16, 2021

Just double checked on my iPhone 13, running iOS 15.1, and it works properly on my Roam. 

 

So if a reboot of the Roam doesn’t work, it might be worth a reboot of the iPhone, just in case. 

 

Beyond that, I’d suggest a diagnostic submission, and a call to Sonos directly. 

Bruce
Airgetlam
Airgetlam
November 16, 2021

Well, that certainly suggests the issue is on the Roam. Is the Roam your only speaker? Your profile suggests you have other speakers, so I’d also be tempted also to try a factory reset of the Roam itself, and re-adding it to your system.

Bruce
Ken_Griffiths
Ken_Griffiths
November 16, 2021

It’s working fine here - iPad controller (latest S2 App) - two Sonos Roams and the feature switched ‘ON’ and stays ‘ON’ .. I switched the Battery Saving ‘OFF’ on the one Roam and then went to my iPhone XR controller App and enabled it on that device and again it has stayed switched ‘ON’ (screenshot attached taken from iPad App).

caesar327Author
Prodigy I
November 16, 2021

Well, that certainly suggests the issue is on the Roam. Is the Roam your only speaker? Your profile suggests you have other speakers, so I’d also be tempted also to try a factory reset of the Roam itself, and re-adding it to your system.

I’ll try that.   I have a fair number of other speakers -   4 Ones and a Port.    So I’ll reset only the Roam.

Airgetlam
Airgetlam
November 16, 2021

I’d be interested in how that works. With the software just being released today. there’s alway the potential, even though they beta stuff (I think) of it not working. But as both Ken and I have experienced, it is working for us. Which does suggest a local, rather than endemic issue. 

Bruce
caesar327Author
Prodigy I
November 16, 2021

I’d be interested in how that works. With the software just being released today. there’s alway the potential, even though they beta stuff (I think) of it not working. But as both Ken and I have experienced, it is working for us. Which does suggest a local, rather than endemic issue. 

Reset worked!   Thanks.   Interestingly, as part of the reset, the Roam went through what looked like a firmware update, then another software update.   Maybe I don’t keep it on enough, and it missed an update, which caused the issue?   

    Airgetlam
    Airgetlam
    November 16, 2021

    Oh, yes, that’s certainly a possibility. I ran the update this morning from my bedroom, and my Roam was powered down. When I came downstairs, I powered the Roam on, and ran the update again, which then caught the Roam as well. 

    That’s actually not something I’d thought about. That the interface would be there before the Roam was updated. Will have to remember that as a potential issue should someone else bring it up. In any case, I’m happy it’s working for you now!

    Bruce
    AjTrek1
    AjTrek1Answer
    November 17, 2021

    @Airgetlam@Ken_Griffiths@caesar327 

    I can confirm the issue @caesar327 was experiencing. Just updating the Sonos App (via download) does not auto activate the Battery Saver Mode for Roam and Move. After downloading the App the Battery Saver Mode button would go to “on’ and jump back to “off”. 

    The second step appears to be forcing the “check for updates” which will update the Sonos firmware in the hardware. After the firmware is updated the Sonos App (download) on other devices (like my iPad) recognized that the hardware had already been updated and therefore brought back “no update required” when I forced the update check via my iPad. The Battery Saver Button was already turned on.

     

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