My Sonos Roam is not working as I’ve been expected to work

I’m a bit upset with the technical support, they keep telling me it’s a network issue, but it’s not. I’ve tried to move my Roam from  other devices, reboot the router multiple times but the errors continue, so annoyed! Airplay audio cuts off, Spotify connect works fine, but takes ages to play a song, to connect and I often get an error message on the Sonos app when I try to resume, pause or skip songs, and I can’t use it anymore with Alexa. It’s not a network issue, all other devices in my home network work just fine, so maybe  it has something to do with my Sonos Roam speaker, my Sonos account or something wrong with my router not allowing my Sonos Roam to work properly, but not with Wireless interference, so that might be the case. Anyways, thanks a lot for your kind help, I appreciate 🤓it  

You said earlier that the Roam was using channel 48, which is the 5Ghz Band - maybe switch it to use the 2.4Ghz band instead and try it on a fixed non-overlapping channel, such as channel 1, 6 or 11 and see if that solves the matter.

Ok, I’ll give it a try, but I’m afraid it won’t work. I’ve seen other posts here in the community and many people keeps having trouble with their Sonos speakers even after doing that, and Yesterday my internet went off all day and I only could use my Roam as a Bluetooth speaker. It only works well with Spotify Connect, neither with AirPlay or Apple Music. Anyways, thanks a lot for your suggestion, I’ll try it. It should work, if not, I’ll have to buy a Sonos Bust device to connect my Roam to a Sonos mesh network  hoping a very rock solid and stable connection and errors free. Do you really recommend it or it’s just fake publicity?    

I’ve never seen Ken give ‘fake publicity’, but then again, as a community member himself, I don’t think he gives any ‘publicity’. He does have a pretty good understanding of the way that Sonos works, and from what I can tell, has a pretty darn good track record. He wouldn’t steer you wrong. 

I assume the ‘Sonos Bust’ mentioned in your post is a typo for a ‘Sonos Boost’ - If so, do not get that Sonos product in the hope of connecting your Roam to it, as the Roam will not work with the Boost.

As a portable device, the ‘Roam’ is expected to move around your Home environment and so it does not use the SonosNet mesh wireless network, otherwise it’s (moving) wireless connection would just ‘make and break’ the mesh connections as you carry it from room to room. Sonos saw fit to not allow it, or the ‘Move’, to use that type of mesh connection. So a Sonos Boost will not resolve your Roam issue.

Hi, thanks a lot for your reply. Well, I don’t move too much the device, it’s always in my bedroom, in my office or in the bathroom, and today I tested  on my bathroom and it’s very unstable with Apple Music, the music is being paused or skipped, also paused using Airplay too. It worked fine a day before my internet went off but today is so buggy, so yes, I think it might be a network issue, but I don’t know how to fix it. I have an internet provider called TotalPlay, but I can’t find a way to change my router’s channel, I’m a blinded person and I don’t know how to manage my internet, so the only thing I’m able to do is reboot my router. I’ve tried to chat to Sonos Support today  but nobody answers. What else can I try to get my Sonos Roam errors free?  Kind regards   

@Manu84 

Your best bet is to perhaps keep trying Sonos Support, or maybe get a friend or relative to assist you with changing the Roams WiFi band connection and/or the router channel settings, as mentioned earlier.

Nobody on my family has Sonos speakers, neither friends, so I’ll keep try to solve this matter with the Sonos Support, as soon as my roam starts to cut off or skip music again. The only source that works well is using Spotify Connect, neither using Apple Music, Airplay or YouTube. Hopefully I’ve got to find any efective solution to this problem, I don’t want to return my Roam, it’s a really great sounding  speaker and I love the design, but its connections are  not reliable, so I don’t feel free to recommend it to anyone     

Hi. I forgot to tell you that on Wednesday I’ve updated the firmware of my Roam and also the app on my iPhone, both to the latest version, before the issue with Apple Music and Airplay appeared, so, I’m very confused if it’s either a network issue or a firmware issue. I understand about being a network issue as in Mexico we have issues with the internet very often, and my house is made of concrete, but there are not excuses for my Roam to stop and skip the music, and I’ll explain you why- 
Firstly, none of my other devices have network issues, I can use my iPad with Spotify and YouTube and it works well and my iPhone works fine too, even my computer, and my brother’s Xbox too. 
Seckond: If I ask Alexa to play Apple Music, or using AirPlay, the music loads and starts to play on my Roam  without any delay, although it sooner or later stops, skips, as well as Alexa being unresponsive. 
Therd: Using Spotify Connect almost always works pretty fine, the music never stops or skips, it happens more often with AirPlay or with Apple Music. 
I’ll try to do my best to solve these disastrous issues, as Sonos Support is being so unresponsive here in Mexico, either via  chat or phone, or sadly, return or sale my Sonos Roam speaker and look at better options out there, like Ultimate Ears, Bose, Denon ETC, being the worse case… Sonos Roam is a great sounding speaker, but deal with its Wifi issues are Getting me stressed