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Answered

Mute on ?? Turn off ??

  • June 13, 2019
  • 7 replies
  • 5660 views
V
zp120
Mute button lite, cant get lite to turn off.
Music being sent to sonos box using sonos app on phone, but no music coming out.

https://content.abt.com/documents/20166/ZP120_Setup_Guide.pdf

thanks.

Best answer by Vinnydi

well, I was not muted, but the volume was all the way down in the app.
I'm new to the smarter than me phone world...

I called the 800 #, we did a diagnostic, it required an update.

Pause/play button is now un-lite since the update.
All front buttons are disabled pause/play and volume.
Pause light comes on when you turn the volume all the way down or mute the volume in the app.

So according too the guy, the update was needed.
but I will never know, if I had turned the volume on the app in the morning, would I have had musak....

thanks
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    7 replies

    J
    • John B
    • June 13, 2019
    Hi. It is not a mute button, it is a play/pause button. And the light has nothing to do with play/pause or mute, it is supposed to be permanently on. There must be another explanation. Have you muted the player in the app by accident?
    V
    • Vinnydi
    • Author
    • Contributor I
    • June 13, 2019
    it is a speaker with a line true it. the instructions says it is a mute button.
    take a look at the link i provided.

    You are speaking about another model....
    thanks
    J
    • John B
    • June 13, 2019
    It was designed as a mute button, but a firmware update years ago repurposed it as a play/pause button. It is not a mute button.
    V
    • Vinnydi
    • Author
    • Contributor I
    • June 13, 2019
    ok, so I should be able to press it once to play ?
    J
    • John B
    • June 13, 2019
    Yes, if there is something queued to play and you haven't muted the player in the app.
    V
    • Vinnydi
    • Author
    • Contributor I
    • June 13, 2019
    so pushing the pause/play button on the box does nothing.
    pressing the volume + button does nothing.

    well, there is a pause button in the app, i press it , it pauses the music, then I can un-pause and the room activity bar start working again, but nothing coming out of the speakers.

    is the app communicating with the sonos ?
    thanks
    V
    • Vinnydi
    • Author
    • Contributor I
    • Answer
    • June 13, 2019
    well, I was not muted, but the volume was all the way down in the app.
    I'm new to the smarter than me phone world...

    I called the 800 #, we did a diagnostic, it required an update.

    Pause/play button is now un-lite since the update.
    All front buttons are disabled pause/play and volume.
    Pause light comes on when you turn the volume all the way down or mute the volume in the app.

    So according too the guy, the update was needed.
    but I will never know, if I had turned the volume on the app in the morning, would I have had musak....

    thanks
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