Life time of Play5? only 2 years?

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My Play 5 just stopped working (no power, no lights), and Technical support said the unit was dead and only offered an out of warranty replacement. I've only had the unit for 2 years and used it lightly (compared to the play 3 that I use daily).

Is a 2 year life span standard for the Play 5? I like the Sonos products, but I'm really disappointed at how quickly the unit died and Support's response. For $500, I was expecting it to last a lot longer and am hesitant to get another.

Have others had a similar issue? How long have other Play 5s lasted? Should I try to fix it on my own?

Thanks for your input!

Sonos Play:5

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semonun

Lyricist I

My Play 5 gen2 failed before less than 1 year usage. It's not able to join the network of my other Sonos devices.
I have two Play1s, one CONNECT which I've used for a little more than 2 years and are running fine.

Not quite happy with Sonos support! Specially the fact that they don't provide after work hours or weekend support. I'm only able to be on the call with them during non-work hours since they ask to be on phone call with them.

I've had too many back-and-forth email with them wherein I've been submitting the diagnostics however, it's been over a week and they've not yet given me a resolution. so so 😞 😞 😞

Stuart_W

World-Class Superstar

My Play 5 gen2 failed before less than 1 year usage. It's not able to join the network of my other Sonos devices.
I have two Play1s, one CONNECT which I've used for a little more than 2 years and are running fine.

Not quite happy with Sonos support! Specially the fact that they don't provide after work hours or weekend support. I'm only able to be on the call with them during non-work hours since they ask to be on phone call with them.

I've had too many back-and-forth email with them wherein I've been submitting the diagnostics however, it's been over a week and they've not yet given me a resolution. so so 😞 😞 :(

If you want a warranty replacement you will most certainly need to talk to Sonos.

I'm sure you can arrange this

Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2

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