Life time of Play5? only 2 years?

I picked up my Play:5 in spring 2013... still running strong.

Not sure how much you'll be able to fix yourself.

I've been using Sonos for five years and never had a problem. What out of warranty deal did Sonos offer you?

Mine has been running since November 2009. I have zoneplayer 100's (predecessor of Connect Amp) that go back to 2005 and some other Sonos equipment. I have had no problems with any of it. I think your experience is pretty unusual, or we would hear more failure stories here.

On both my 5 and sub I have a ups attached. Just because these things are too expensive.

I have 2 - Play 1s since they released, 1 set of Play 3s with sound bar and 3 sets of Play 5s (bought all 5s when Bestbuy made an ad mistake and saved $100 each) inside house an a Play 5 in garage that takes a heat/cold beating (gets carried out to pool yard - where is the waterproof one?) and ALL still going strong an sounding great for years. My Bose Lifestyles 35 display burned out after about 5 years though so its useless.

I have 3 Play:5 at home, and had another 7 at a previous job. From these 10 in total, 2 suffered from the "bass dissappearing" occasionally (but seemed to have been mitigated completely without intervention), and 1 suffered a PSU failure (no power, dead, like yours).

Sonos exchanged it with a repaired one for a €150 service fee since it was out of warranty. Don't know the exact cause, might have investigated if it was my personal unit.

Thanks for jumping in everyone.

Generally speaking, Sonos players are designed to last much longer than 2 years, but with any complex electronic device problems can come up. We have a one year warranty for all products purchased through us, and as mentioned, even if it's outside that year we still offer a replacement option to get music playing again in your home in the case where something does happen. We've been known to replace 10 year old components with that same out of warranty policy, there's a replacement charge, but it's a significant discount over purchasing a new unit.

Please don't try to fix the unit on your own as it will invalidate any warranty coverage. We won't offer an out of warranty replacement for units that have been opened outside of our labs.

Sonos failures seem very rare. Most companies' attitude when a unit fails out of warranty is to shrug their shoulders and say "tough". Sonos are much better than that.

I had a Play:5 give up the ghost this past week. Same symptoms. Hopefully support gets back to me soon!

I had a Play:5 give up the ghost this past week. Same symptoms. Hopefully support gets back to me soon!

Hi Brian, looks like your email ticket is in the hands of a technician right now, they should be replying back to you soon. Let us know if you have any further questions or trouble.