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dboyd294
Contributor I
January 24, 2020
Answered

Legacy Products

I have two Play:1, one Play:3, one Playbar, one Sub, a Sonos One (Gen 1), and one Connect which I purchased approximately 3 years ago. All of these appear to be on the Legacy Products list, but you currently do not have a modern product to take the place of my system products. Will I have to upgrade my entire system after May 2020 or the near future and does this mean that you will ONLY offer me 30% on new products which is a pittance of what I purchased my entire system for?

On a different note, I was informed my products were manufactured in 2015 or earlier and only had a 5 years or so lifespan. Why didn’t Sonos recall the older products knowing back then that these systems would be outdated in the future? Because of course, retailers aren’t going to TELL a customer that a product has a shelf life because they are all about the profit and will sell the product no matter what. 

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    jgatie
    jgatieAnswer
    January 24, 2020

    I have two Play:1, one Play:3, one Playbar, one Sub, a Sonos One (Gen 1), and one Connect which I purchased approximately 3 years ago. All of these appear to be on the Legacy Products list, but you currently do not have a modern product to take the place of my system products. Will I have to upgrade my entire system after May 2020 or the near future and does this mean that you will ONLY offer me 30% on new products which is a pittance of what I purchased my entire system for?

    On a different note, I was informed my products were manufactured in 2015 or earlier and only had a 5 years or so lifespan. Why didn’t Sonos recall the older products knowing back then that these systems would be outdated in the future? Because of course, retailers aren’t going to TELL a customer that a product has a shelf life because they are all about the profit and will sell the product no matter what. 

     

    There’s a lot of misinformation (not to mention downright lies) going on right now.  Don’t fall for it. Some facts:

    1. The only (possible) legacy device you own is the Connect. Check at Stanleys_4’s link to see a list.
    2. Many devices manufactured before 2015 had a very long life.  The very oldest lasting 15 years, and they were designed before this problem was even thought of.  Later products, such as yours, are more future proof. 
    3. The only ‘modern’ devices you have that are no longer manufactured are the Play:1 and Play:3.  You can expect Sonos to keep them up to date for at least 5 years after manufacture.  History states it is often much more (see above)
    4. Profit has nothing to do with it.  The legacy devices announced all share the same trait; they have only 32 MB of RAM and storage.  They are the only devices with this little amount of resources, and they simply cannot load and run the software after the increased functionality comes on May 20.  Nothing nefarious or tricky, just plain old hardware limitations. 
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    GJHV
    Contributor I
    August 26, 2020

    John sorry I was to quick! I use homebridge-zp to use Siri to just put Sonos speaker on and off. Quicker that using the Sonos app to turn Sonos of in the other room when the TV starts. Sonos should have a build in feature in the app for just turning of a room when turning on the TV but no…..

    Just for airplay there is a package for Synology 

    https://github.com/philippe44/AirConnect

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