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greggf
Contributor I
December 29, 2017
Question

Is there Anyway to Get Sonos Technical Support?

I've called Sonos Tech Support about 8 times and cant get anyone to answer the phone. Every call begins with a recording that there is "high call volume, with a 30 minute wait" I've never been so frustrated with a product and wish i could return it for another wireless speaker brand. I recently waited for 30 minutes and then got disconnected!!! Such a waste of the amount of hours spent on this speaker. Im actually thinking of tossing into the NYC East River and recording it and posting it all over the web. Such poor customer service! Anyone else have this problem?
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      Chris
      Chris
      Lead Maestro
      May 12, 2018
      I think he means that it must crash and not update ... I hope he doesn't mean that he has a personal issue with updating it.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Airgetlam
      Airgetlam
      May 12, 2018
      Id point out that while the phone lines and board support are minimal on weekends, they do have 24/7 support via Twitter, and perhaps Facebook. Clicking on the Contact Us link at the bottom of this page might help.
      Bruce
      Chris
      Chris
      Lead Maestro
      May 12, 2018
      I wonder if he has tried any of the methods to get support?
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Chris
      Chris
      Lead Maestro
      May 12, 2018
      and there are all kinds of free services on sonos...but yes there are some free services that don't allow Sonos to play to them. People like Spotify don't let any direct connections use their free service (Spotify connect) ...sonos or no sonos.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
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