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User988428
Contributor I
July 5, 2014

I think my Sonos 5 just died - less than two years old!

I have a Sonos 5 that worked perfectly until this morning. It was dropped from my system and wouldn't reconnect. When I unplug it and plug it back in, the white light comes on very briefly and then goes dark. Help!
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    BCM
    BCM
    January 11, 2016
    Buh bye.
    AR1
    Lyricist I
    March 29, 2017
    My Play5 just died. I have 9 Sonos speakers throughout my house and, up until now, all have worked wonderfully well. This Play5 is absolutely dead! I have tried all the SUPPORT suggestions with nothing working. The speaker is dead! I take extremely good care of my things and this speaker has never been wet, dropped, no lightning nor power surges at the time (all speakers are connected to individual, high quality surge protection). This Play5 was just sitting in my living room and one day, recently, it stopped working. Now I have a very expensive paperweight. 😠
    Airgetlam
    Airgetlam
    March 29, 2017
    I'd highly recommend that you call in to them, and see what they can do. I've seen them be what I would consider to be extremely lenient in replacement help, based on what's been written in these boards. You can find their contact numbers at www.sonos.com/contact.
    Bruce
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