I have a playbar, play one and play 3 speakers how do I upgrade them now?

Question

I have the playbar, play on and play 3 speakers. When we originally bought the speakers I was able to download an app on my phone and was able to get the speakers working. I was able to control them from my phone. We eventually removed the app from my phone, but when I reinstalled it, I could no longer get the speakers to sinc. I believe that these speakers now require some sort of upgrade?? Our playbar is the only speaker connected now to the TV, I don’t want to lose that connection. What do I do to get everything working again.

I dont really want to buy new speakers as I cannot afford them now

Pools-3015 · Accepted Answer

There are two apps that are used to control Sonos speakers. There is the S1 app that is grey in color (it also states S1 on the app), and the new S2 app that is black in color.

If you have the black app installed, remove it and search for the S1 app and download it. When you open the app, it should then ask you to connect to an existing system.

But if you wanted to use the new app instead, you will have to factory reset your speakers first and then add them to the new app. You will also have to update the speakers to work with the new app.

buzz · Answer

Are there any error messages? Don’t Factory Reset anything without further consult.

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