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Question

I can't seem to connect spotify to my sonos player even though I am a premium customer

  • March 2, 2014
  • 12 replies
  • 2744 views
M
Sonos & Spotify
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    12 replies

    Daniel H
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    • Daniel H
    • Sonos Employee
    • 2842 replies
    • March 5, 2014
    Hi Mia, 

    have you been able to add your account now? 

    There has been a short outage in the weekend which has been resolved. 

    Regards, 

    Daniel H. 
    M
    • markedmonds
    • Lyricist I
    • 1 reply
    • May 19, 2016
    Hi, I have spotify premium but when I try and search for other songs or artists in Spotify on my laptop it says no searches found although my wife has no problem on her ipad?
    Any ideas?
    Thanks
    V
    • verywanderful
    • Lyricist III
    • 9 replies
    • September 19, 2016
    I have been problem logging into my Spotify premium account after I upgrade to iOS 10.
    Anyone encountering the same issue?
    Edward R
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    • Edward R
    • Retired Sonos Staff
    • 3552 replies
    • September 20, 2016
    Can you each try removing the service, rebooting your device, then adding it back in? If this doesn't work, please submit a diagnostic and respond here with your confirmation. Thank you.
    K
    • kfr
    • Contributor I
    • 4 replies
    • October 12, 2016
    solved? got same problem
    Tom B
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    • Tom B
    • Retired Sonos Staff
    • 548 replies
    • October 13, 2016
    Hey kfr, check out my reply in this discussion.
    K
    • kfr
    • Contributor I
    • 4 replies
    • October 18, 2016
    Hey kfr, check out my reply in this discussion.

    can't look at your link, theres some login thing?
    Tom B
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    • Tom B
    • Retired Sonos Staff
    • 548 replies
    • October 18, 2016
    Sorry about that, I made a mistake there. Try the link again now.
    C
    • cvanuden
    • Lyricist I
    • 1 reply
    • November 20, 2016
    I have been problem logging into my Spotify premium account after I upgrade to iOS 10.
    Anyone encountering the same issue?     I am experiencing the same problem on my iPhone and iPad since the upgrade to iOS 10. I'm not able to connect to Spotify. Also when you try upgrading Sonos from the iOS device you receive a 1101 error. Please SONOS fix this problem asap!
    Edward R
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    • Edward R
    • Retired Sonos Staff
    • 3552 replies
    • November 24, 2016
    Welcome to the community, cvanuden. We can fix it, but it's an issue with your network in all probability, not the app. Would you please submit a diagnostic of your system and respond with the confirmation? One of our agents will take a look. Thank you!
    V
    • verywanderful
    • Lyricist III
    • 9 replies
    • December 17, 2016
    I have been problem logging into my Spotify premium account after I upgrade to iOS 10.
    Anyone encountering the same issue?     I am experiencing the same problem on my iPhone and iPad since the upgrade to iOS 10. I'm not able to connect to Spotify. Also when you try upgrading Sonos from the iOS device you receive a 1101 error. Please SONOS fix this problem asap!

    the music track is running.... but no audio from sonos... :(
    I tried playing directly from spotify it works.
    Sigh, maybe it is time to switch to Apple Music
    V
    • verywanderful
    • Lyricist III
    • 9 replies
    • December 20, 2016
    I have been problem logging into my Spotify premium account after I upgrade to iOS 10.
    Anyone encountering the same issue?     I am experiencing the same problem on my iPhone and iPad since the upgrade to iOS 10. I'm not able to connect to Spotify. Also when you try upgrading Sonos from the iOS device you receive a 1101 error. Please SONOS fix this problem asap!

    http://www.sonos.com/en-gb/contact?linkId=32529878&utm_campaign=Customer%20Care%20Engagement&utm_medium=owned&utm_source=facebook&utm_content=Null

    I reach out to them on Facebook. and they have requested for me to call in. Hope this is useful for you.
    I'm located in Singapore, not too keen of making an oversea call for this. i might just kill my Spotify premium account. Really disappointed.
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