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Mia Watkins Prewitt
Contributor I
March 2, 2014
Question

I can't seem to connect spotify to my sonos player even though I am a premium customer

Sonos & Spotify
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    12 replies

    Daniel H
    Daniel H
    Sonos Employee
    March 5, 2014
    Hi Mia, 

    have you been able to add your account now? 

    There has been a short outage in the weekend which has been resolved. 

    Regards, 

    Daniel H. 
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    markedmonds
    Lyricist I
    May 19, 2016
    Hi, I have spotify premium but when I try and search for other songs or artists in Spotify on my laptop it says no searches found although my wife has no problem on her ipad?
    Any ideas?
    Thanks
    verywanderful
    Lyricist III
    September 19, 2016
    I have been problem logging into my Spotify premium account after I upgrade to iOS 10.
    Anyone encountering the same issue?
    Edward R
    Edward R
    Retired Sonos Staff
    September 20, 2016
    Can you each try removing the service, rebooting your device, then adding it back in? If this doesn't work, please submit a diagnostic and respond here with your confirmation. Thank you.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    kfr
    Contributor I
    October 12, 2016
    solved? got same problem
    Tom B
    Tom B
    Retired Sonos Staff
    October 13, 2016
    Hey kfr, check out my reply in this discussion.
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    kfr
    Contributor I
    October 18, 2016
    Hey kfr, check out my reply in this discussion.

    can't look at your link, theres some login thing?
    Tom B
    Tom B
    Retired Sonos Staff
    October 18, 2016
    Sorry about that, I made a mistake there. Try the link again now.
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    cvanuden
    Lyricist I
    November 20, 2016
    I have been problem logging into my Spotify premium account after I upgrade to iOS 10.
    Anyone encountering the same issue?     I am experiencing the same problem on my iPhone and iPad since the upgrade to iOS 10. I'm not able to connect to Spotify. Also when you try upgrading Sonos from the iOS device you receive a 1101 error. Please SONOS fix this problem asap!
    Edward R
    Edward R
    Retired Sonos Staff
    November 24, 2016
    Welcome to the community, cvanuden. We can fix it, but it's an issue with your network in all probability, not the app. Would you please submit a diagnostic of your system and respond with the confirmation? One of our agents will take a look. Thank you!
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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