How can I tell if the Sonos Move battery needs to be replaced?

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My Sonos Move won’t power on. I’ve had it for about 18 months. When I place it on the charger, the orange “I’m charging” light on the front of the speaker comes on for a few seconds, and then goes off. No other lights come on, and it does not respond to any button. I called Sonos support and they said that the would send me a new unit - I just had to fill out the email form they would send me. However, the email form says that because it’s out of warrantee, they’re going to charge me about 80% of the cost of a new one, So now, before I throw it in the garbage or salvage it for parts, I’m wondering if the battery is dead and needs to be replaced. How can I tell if the battery needs to be replaced?

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Corry PAnswer

Sonos Staff

Hi @Mark's Unique User Name

Welcome to the Sonos Community!

Please remove the battery from your Move completely and make sure the metal contacts are, well, contacting. We have a Move owner in the “office” who has needed to remove and replace the battery to get it to turn on.

Please also consider this: https://www.sonos.com/en/shop/replacement-battery.html

If it doesn’t work, you can always return it for a full refund, then look to options for the Move itself. Personally, I think it would be worth getting back in touch with technical support and stating your case first. 18 months seems a bit too short for the lifespan of a product, but I am from the UK, like @Antifon.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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M

Mark's Unique User NameAuthor

Contributor I

Thank you Corry P, it worked! I used a guitar pick to lift up the long rubber strip on the bottom of the speaker, removed the two bolts with an Allan wrench, and removed the battery. Then I reseated the battery, and the speaker came on. So, it was just a loose contact.

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