Skip to main content
simonpw
Contributor I
May 5, 2019
Answered

Factory reset is neverending!

Evening All,

First of all please accept my apologies for asking a question that surely must have been asked before. I did search the forum but couldn’t find a clear answer to my specific problem.

I already have a Playbase and also a Sub that (if I understand it correctly) is connected to the Playbase on a 5MHz network.

Last week I took a risk on buying a Play:1 to use in another room. eBay, of course ?

Good news: it is in beautiful condition and works perfectly over Ethernet.

Bad news: for the life of me I cannot get it to work over WiFi.

Worse, I have tried a factory reset, assuming that perhaps some of my difficulties might lie in the previous owners settings. But the speaker flashed amber/white for 20mins then started flashing red/off. After unplugging and replugging it’s now flashing white/off and won’t stop.

I have only found one thread on here and that ended with the conclusion that the unit was broken.

I’m sure I could just send it back for a refund but can this speaker be resurrected, or is it doomed?
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    John BAnswer
    May 5, 2019
    If a speaker won't factory reset it generally indicates a fault. I would get your money back while you can.
    View in thread

    14 replies

    Show previous replies
    John B
    May 6, 2019
    Not quite. Just wire the Playbase. That will put Sonos into SonosNet mode, so your system won't be connecting to your wifi. Leave Play1 wireless., but power the P:1 off and on again. See if it will connect then.
    simonpwAuthor
    Contributor I
    May 6, 2019
    Aha!

    Sadly I have been ordered to attend to House Cleaning Duties by the missus but I will give this a try as soon as the coast is clear.
      simonpwAuthor
      Contributor I
      May 7, 2019
      Hi guys,

      Update: tried the approach suggested above without joy. I have submitted a diagnostic to Sonos and got in touch with them by email. I will post again here for posterity when I hear more from them.
      John B
      May 7, 2019
      OK thanks. Sounds like a dead wireless card but all should soon be revealed.
      Terms & ConditionsAccessibility statement