End of Software Support - Clarifications

Like many others here, I have also heavily invested in Sonos. I have also recommended the products to others.  
 

I now feel very let down and rather personally embarrassed and responsible for letting down the people I recommended to buy these products.  
 

Sonos isn’t cheap and I never anticipated something like this to happen. 
 

30% off a £500 per product replacement is really nowhere near enough. The Sonos site isn’t even the cheapest place to purchase and it feels like a further kick.  
 

i have signed the change.org petition and I would urge everyone else to do the same. Hopefully the decision can be reversed. 
 

Thanks SONOS!!! 

Bad enough having to tell my Wife I made a mistake “investing” in your products (8 in total). 

I also need to let my friends and family know that I’m a clueless numpty for recommending they also ‘invest’.

It’s going to be an interesting few days.

How is it that they can not continue to support the Play 5 because of low flash memory.

Every speaker has the same firmware, so if they need space in the Play 5, they could just make a parallel software that has the parts for Airplay 2, voice assistant and other features the play 5 does not support removed, making room for bug fixes and changes to streaming services.

I bet that a compact “Play 5 features only” firmware would take up substantially less memory, thus making it possible to continue support.

It seems clear to me that this is a case of “won’t” rather than a case of “can’t” even though they have said that they “can’t”.

Here’s an idea sonos!?
Why not TELL US NOW WHAT SPEAKERS WILL BE OBSOLETE AND WHEN THIS WILL BE NOW!!??

I was looking at new speakers for the two remaining bedrooms now but, NOT UNTIL YOU TELL ME HOW LONG THEY WILL BE FUNCTIONAL FOR!

Just an idea.

Better than just saying “as long as possible” don’t you think?

I purchased my play 1’s, 3’s, 5’s, playbar and sub AT THE SAME TIME so surely the rest are getting to the infamous LEGACY stage soon? TELL ME WHEN PLEASE!

Also, WHY NOT LET US OPT OUT TOTALLY OF UPDATES? Personally, i’m ok with mine thanks so let me stop getting updates and STOP DISABLING FUNCTIONS unless I do.

IT’S MY SYSTEM, NOT YOURS.

If my old system doesn’t work with the new stuff as in group ect. then SeYa later Sonos. Wonder people in charge at Sonos are thinking ‘”was this a good idea, people will forget” think again!!!!  

Everybody should sign the petition here:

http://chng.it/jrkJMZDnpg
 

Sonos won’t care, but it will help stretch the bad news cycle out longer if it gets big and they do care about that. 

done

I needn’t repeat what everyone else is saying. Suffice to say that, in my opinion, the brand is dead unless they resolve this issue to current customer’s satisfaction. Who on earth would buy expensive kit with an uncertain but potentially very short shelf life. 

There is a new and an old revision connect.

But the kicker is that they did not rename the new one like they did with the other products, so you wont know if you get a new or old one if you order one.

Offcourse sonos sells the new one from their website, but local vendors may have old stock of the old version and you can not tell if you get a new or old one before you buy it and connect it up, only to get the ransom note from Sonos if you got the old one.

Whoever made this decision, how did they think this would go? Did they expect everyone to just roll over and buy new products? Shows how much they actually think of their customer base.

I came pretty late to the Sonos brand, but liked what I had, with views to expand my system. Not anymore. I just about stomached the iPod dock fiasco, as it only cost me £40 from eBay, this though, unacceptable. 

It is only units made before 2015 which are end of life  - I thought my Connect/Connect Amp were going to be legacy but actually thankfully they are both showing as modern. Worth double checking that as the news isn’t clear about this.

For how long though that is the question

Today is SONOS-U-TURN-DAY! It's a massive day for technology; one that will have many tech companies thinking very differently, lets us never forget this day! @Sonos didn't think about their customers and that starts to make you wonder about the culture at the organisation and the #leadership

This announcement from SONOS has left me very angry indeed. They have forgotten in their technical bubble that not everyone wants the latest Gizmo. I do not want to shout at my speakers to change the track, I do not want to stream 40 different channels, I want to play my music , held on a terrastation at home in an iTune folder where and when I want to. I have 9 speakers plus a play bar around the house, only 4 of them are ‘modern’ although most of the others were bought less than 5 years ago. And of those 4 when will they become technically tired?? The separate controller has gone: that was really useful, the bridges have had to be replaced, that was the start of the unacceptable behaviour. If SONOS cannot produce software that I can download to make my system run on a stable but more limited basis where all the components are interoperable then let them let someone sell such software. I would invest in that company because they will have a 15+ year market.

This is large tech businesses forcing their Customers to accept what they know best.