End of Software Support - Clarifications

I'll wait to see what Sonos say as opposed to what they ‘could' claim.

The wording certainly suggests (and was, I believe, the expectation) that you split your system and both coexist as before but one half on S1 and the other on S2 - but they could no longer be grouped.

For clarity though, are you suggesting they may say you could keep the legacy S1 as is and the S2 is the ‘upgraded' set up that would have to start again from scratch?  Only in Sonos land could that be deemed an upgraded set up where you have to start again.

Yes, that is what I am suggesting, now familiar with Sonos land. Where those using local NAS are now less than 5% in “value” and decreasing, and those with extensive playlists there that are hard to replicate manually, a smaller subset of that 5%.

And all of the above, out of the very small lot that are opting for a split system to start with; those moving en masse to S2 do not have this issue.

It is all about numbers, costs and benefits to Sonos “going forward” to use another irritating term.

Let’s see what Sonos say though, assuming they do.

PS: you have a better chance of a private reply via a message directly to Ryan.

As someone who bought their first Sonos product a decade ago, has 14 products, recommended it to over a dozen people, and a multi year beta tester, I can unequivocally state I will never by another Sonos product,
 

Sonos pulled a complete new coke, but with a product line that costs 1000s of dollars. So there is dumb and than there is Sonos dumb.

 What a mess….All my equipment was compatible with the new S2 app so I went ahead and downloaded it on my phone and did the upgrade to my system excited to see all the changes and enhanced features. All good so far, until my wife tried to use  the sonos system. She had never had trouble before but her phone before, but her app, the original one, will not work with the upgraded system. No problem, get the new app….BUT NOOOOOO!! her older android is not compatible with the S2 app. Ok so lets go back to S1 so both our phone can control the system…..NO AGAIN...Can’t go back..S2 is irreversible. So I am now going to have to replace her phone….I am not happy about this at all!!!   Anyone else had this problem? Did you find a fix?  I am no longer a big fan of Sonos. I think they really blew this. At the very least there should be a big up front warning that S2  may not be compatible with some older smartphones, and the upgrade is irreversible. At least I would have paused before upgrading and done my research…..    

If you stay entirely on S1, you’ll keep all your settings and playlists.  If you migrate entirely to S2, you’ll keep all your settings and playlists.  From what I can tell, i f you run a split system, S2 will keep your settings and playlists while S1 will not.  I suppose you could also manage to create an split with S1 keeping the settings, if you manually removed S2 speakers and created a brand new new S2 system, manually.

 This really isn’t an S1/S2 issue, as it common for older OS versions to lose support as Sonos upgrades.  Sonos generally supports OS version that Google/Apple still support.  Sonos would likely have dropped support for your wife’s phone regardless of S1/S2.

It’s really to late to split the system. The S2 upgrade has been done and they tell me there is no going back. That’s the real problem. My wife’s phone was working with the old app and probably would have continued to work on some level for quite a while. They should have known there would be some issues that would make some people want to go back to S1 but I guess they didn’t think that far ahead….BTY anyone know if there is any truth that apple is going to by Sonos. I can just see it now...YOU NEED TO USE AN IPHONE FOR SONOS. That would really piss me off!!

I can only echo the comments of others I was an early adopter and now left with nothing. On point of principle I cannot justify supporting such a company and will be purchasing elsewhere

Naim products look better anyway 

I’m not supporting what Sonos have done at all and, like you, won’t be buying any further kit. However, I fail to see how you’re left with ‘nothing’. Surely you can still run your kit in legacy mode, exactly as it works at the moment.

Brian...Sounds good in principle but!! once you update to S2 there is no going back.  This is beginning to feel like an apple thing!!!

BTW, I too would switch but presently have 7 pieces of Sonos gear..

Not true.  If you factory reset a unit running S2, you can then add it back to your S1 system.