End of Software Support - Clarifications

So, still rumors.

From 9 to 5 Mac : Sonos is readying updates to the Sonos Play:5, Sonos Sub, and Playbar as part of a Sonos press event scheduled for May 6th. Today, reporter Roland Quandt has shared photos on Twitter of what appears to be marketing images for the new products.

Pretty solid rumors. Guess we’ll find out soon.

Why, if so? Same product, same money as they were happy  with yesterday. 

And then there is Sonos' generous returns policy  

So if rumours are true, so what?

Because, if so, Sonos disengenuously dangled the bait of 30% off Gen 2’s when they knew a Gen 3 with hugely greater life expectancy was just aound the corner.

And even if, as is no doubt the case, those who bought Gen 2’s are happy with them, I believe that the great majority would have waited had they known.

I would give more users credit here. I don’t think people rush into decisions like updating hardware.

Many like myself have probably held off updating to second generation 5s precisely because it seemed likely that a new update was on the way.

I updated one of my 5s under the previous scheme to a Beam because it suited the use I was putting the 5 to, which was a bedroom speaker that occasionally streamed TV via audio-in. Now I have a dedicated Beam that is much more functional and properly connected to the bedroom TV (not used much).

But, I have deliberately waited to see what may happen before committing to doing anything with my second 5. I am sure many others have been equally cautious of ‘upgrading’ to slightly older technology.

In general we accept terms and conditions as presented. For example I could theoretically complain about my old bricked 5. But I went into an agreement willingly because it suited me. I got what I expected. I now have a unit gathering dust but theoretically I could offer it for spares to whoever I pass my other soon to be redundant 5 on to.

It’s not 30% off of Gen 2’s.  It’s 30% off any single item  (including sets) on the site, and it has no expiration date.   What exactly were you expecting Sonos to do here? Not allow people to use the discount before new products were announced?  Or maybe give them a warning about potential new products?  Should Sonos publicly announce all of their product plans with as much notice as possible, killing existing product sales and give away all trade secrets, just so no one regrets buying now vs later?

What you’re complaining about really has nothing to do with the trade in discount, or with Sonos specifically either.  There is always going to be those who would have held off a purchase now had they known what was coming down the pipeline later.

sonos release new 'arc' atmos soundbar

retired: 

playbase (i like the idea of putting your tv on top of a big speaker) 

sub gen 2

ive actually just updated to a denon av receiver and q acoustics 5.1 speakers and x2 cambridge minix speakers for atmos (ish - due to having a old 200 year old ceiling made out of lasagne sheets i decided to mount on the wall pointing down)

overall better than a playbase, sub and 2xplay1s as a 5.1 setup so glad i made the switch to 'dumb' speakers and i imagine will be better at atmos than a tiny thin soundbar lik3 the sonos arc.

the only thing i miss is the better music streaming feature (but i rarely use this, 99.5% of sonos use for me is 'tv sound' based on my sonos account). i cant listen to heos whilst playing a game on hdmi (though, i can stream via heos whilst watching freeview / dtv).

The Playbase hasn’t been retired, it’s still around for purchase.

Hi. Is my ZP90 eligible for the upgrade discount to a Sonos PORT?

Yes. And the discount can be applied to any Sonos device.