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Ryan S
Retired Sonos Staff
Jan 22, 2020 3:20 PM UTC

End of Software Support - Clarifications

  • Dec 8, 2022 11:29 AM UTC
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End of Software Support - Clarifications

We announced yesterday that some of our oldest Sonos products will be moving into a legacy mode in May of 2020. Our commitment is to support products with regular software updates for a minimum of five years after we stop selling them, and we have a track record of supporting products far longer. 

Here is some public information we’ve shared, gathered into one place to respond to some of your questions in one easy thread, so that people can find the correct information easily.

Beginning in May, software updates and new features from Sonos will only be delivered to systems with only modern products.

After May, systems that include legacy products will continue to work as before - but they will no longer receive software updates or new features. 

Sonos will work to maintain the existing experience and conduct bug fixes, but our efforts will ultimately be limited by the lack of memory and processing power of these legacy products.

We don’t expect any immediate impact to your experience, but access to services and overall functionality will eventually be disrupted, particularly as partners evolve their own services and features. 

 

Customers with both legacy and modern products have time to decide what option is best for them. You can continue to use your whole system in legacy mode - in this case, it will stop receiving updates and new features. 

You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. We’ll have more information on how to do this in May when you can take that action.

Another option available to all customers with legacy products is to take advantage of the Trade Up program, which allows you to upgrade older Sonos products to modern ones with a 30% discount. Trade Up will be open to customers at any time should they decide to upgrade. 

We recognize this is new for Sonos owners, just as it is for Sonos. We are committed to help you by making options available to you to support the best decision for your home.
 

If you have any further questions, please don’t hesitate with asking.

Update 2/22: A message from our CEO

We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.

While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.

Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.

If you have any further questions please don’t hesitate to contact us.

 

Patrick Spence
CEO, Sonos

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4256 replies

Mar 19, 2020 10:11 AM UTC

@attacama40 : Sonos probably want to commit to a date that is as early as possible, but only once they are sure of delivering on it. At the same time, they must have felt the need to keep folks like you as well as the regulars interested, hence advancing this announcement from the May date they have been talking up for a long time.

It is also likely that the virus thing has played a role in this earlier release because who the hell knows what will be the external situation in May?

I also doubt you will get more clarity from Sonos on this at this time.

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Headliner I
Mar 19, 2020 11:47 AM UTC

@attacama40 : Sonos probably want to commit to a date that is as early as possible, but only once they are sure of delivering on it. At the same time, they must have felt the need to keep folks like you as well as the regulars interested, hence advancing this announcement from the May date they have been talking up for a long time.

It is also likely that the virus thing has played a role in this earlier release because who the hell knows what will be the external situation in May?

I also doubt you will get more clarity from Sonos on this at this time.

Yeah and in a sense that’s ok. As mentioned before, I was one the Audible users who lost Audible for what was it, two years or so … then it came back. Unlike many I don’t mind that so much. 

Sonos may be flimsy at promise dates but (in my experience) when they do deliver, they do so well. The Audible example was a good one for me.

Hopefully the same (in a better time frame) for the High Res thing.

And although I make out I know zero on the HR thing, I did buy Tidal and Roon and did tests with a few pieces and it was sublime. Shostakovich: Chamber Symphony in c minor, Op. 110a. Arranged by Fiachra Trench. Chemical Brothers EML Ritual & Battle Weapon 6. Muse Exogenesis suite. Even an accoustic Foo Fighters track called Come Alive. The difference was night and day when you stop to genuinely listen and with decent speakers. Surprised to say the least.

Knowing about High Res now genuinely keeps my interest. And equally genuinely I was on the brink of buying 4 or 5 new boxes. Purely as I’d waited, had a little money come in and was wanting to. The early year mess sort of spoiled that for me and I wish I’d never read any of it. 

So it is intelligent stuff by Sonos to let this out the bag. it does influence those at the see-saw point (me) …. if it’s in a nice time frame (this year) and really sounds the business then maybe I still get to spend £2-3k+ on new Sonos gear. 

Now if they can just make sure that S2 supports ChromeOS then I will have Sonos tattooed on my arm and raise a flag outside the towers :-) 

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Enthusiast II
Mar 19, 2020 2:06 PM UTC

Will the 4 modern speakers that I have not updated in order to keep them compatible with the 2 legacies for use on S1 be “updatable” to use with new moderns on S2 when the time comes that I have to replace the 2 legacies?

In this race you are likely to never catch up if you wait until your devices fail, before upgrading.

When the S1 products finally die, and you upgrade, you will probably upgrade to S3 products and some of your current S2 products will still keep you from updating.

There are plenty of sonos products out there that only has double the ram/rom as the products legacied this May.

Right now i only have 1 legacy product, a Play 5 in my kitchen, but before that one dies, i am probably looking at having to replace my currently 4 Play 1 gen.1 speakers as they will be legacied before the 5 dies.

Better to stay on legacy and then replace the sonos speakers with something else, when they burn out.


I have been looking a bit into converting my play 5 from a sonos speaker, to a “Raspberry PI” speaker.

I recon i can reuse the power supply, the speakers and the amplifier. I could just use the line in, but i think i will see about getting the Raspberry stictched into the Play 5 to be able to bypass anything “sonos” in the speaker.

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Mar 19, 2020 3:19 PM UTC

I


I have been looking a bit into converting my play 5 from a sonos speaker, to a “Raspberry PI” speaker.

 

There is a equally cheap but simpler route to this - wire a Echo Dot to the Line in jacks; job done. Add a Show 5, you get what no Sonos product can do even today, album art. And if you want Echo to voice command music play from your NAS with album art, only then do you need to inject a Raspberry between the Echo and Sonos.

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Enthusiast II
Mar 19, 2020 3:47 PM UTC

There is a equally cheap but simpler route to this - wire a Echo Dot to the Line in jacks; job done. Add a Show 5, you get what no Sonos product can do even today, album art. And if you want Echo to voice command music play from your NAS with album art, only then do you need to inject a Raspberry between the Echo and Sonos.

Yeah, but i dont want any smart speakers with built in spy-microphone, my mobile is placed in a shelf in the house where it will not be able to pick up much conversation, i dont like the idea of plastering my house with microphones.

Also, this is just the beginning, when they legacy the play ones i have, i will try to convert them as well, and they have no line in.

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Mar 20, 2020 12:28 AM UTC

Fair enough, but there is a way to address privacy concerns by simply keeping the mic off, or, in the Show, just the camera covered. And either Echo device is still able to work from the phone via casting where Amazon Music is concerned.

If you are going to stay in legacy mode till units burn out, as I am, there will be no need to convert the 1 units when they turn legacy. 

I added Pi because I found out via @castalla that it offered a way that even I could make work, to start getting album art for my NAS - again, something that Sonos does not offer today.

Can one use Pi, with Sonos speakers that lack line in, using them as dumb speakers? I doubt it, but am open to be corrected.

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Local Superstar
Mar 20, 2020 6:55 AM UTC

I


I have been looking a bit into converting my play 5 from a sonos speaker, to a “Raspberry PI” speaker.

 

There is a equally cheap but simpler route to this - wire a Echo Dot to the Line in jacks; job done. Add a Show 5, you get what no Sonos product can do even today, album art. And if you want Echo to voice command music play from your NAS with album art, only then do you need to inject a Raspberry between the Echo and Sonos.

You could simply use a Pi zero  and  feed audio output to the Sonos line in.

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -
Mar 20, 2020 7:09 AM UTC

You could simply use a Pi zero  and  feed audio output to the Sonos line in.

But how to get it to start play from the NAS - at this time I have to have an Echo voice command to do that. And that also would work only for Sonos with line in.

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Enthusiast II
Mar 20, 2020 8:28 AM UTC

Fair enough, but there is a way to address privacy concerns by simply keeping the mic off, or, in the Show, just the camera covered. And either Echo device is still able to work from the phone via casting where Amazon Music is concerned.

If you are going to stay in legacy mode till units burn out, as I am, there will be no need to convert the 1 units when they turn legacy. 

I added Pi because I found out via @castalla that it offered a way that even I could make work, to start getting album art for my NAS - again, something that Sonos does not offer today.

Can one use Pi, with Sonos speakers that lack line in, using them as dumb speakers? I doubt it, but am open to be corrected.

How do you suggest that i make sure the microphone is off ?

 

There is no physical button that cuts the connection to the microphone, just a soft button that tell’s the software to turn off the microphone and turn on a LED to indicate this.

If you think that the microphone can no be turned on even though you have pressed the button and even though the LED is on, i suggest you watch this video.

 

You may talk about tin foil hats, and you might call me crazy, but i am NOT willing to install microphones in my house, and certainly not microphones from a USA based company, that has been known to collaborate with NSA.

 

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Local Superstar
Mar 20, 2020 8:47 AM UTC

You could simply use a Pi zero  and  feed audio output to the Sonos line in.

But how to get it to start play from the NAS - at this time I have to have an Echo voice command to do that. And that also would work only for Sonos with line in.

There isn’t an easy way to get to get Pi to display NAS artwork to display on a Show (only way is via Mediaserver skill and even then it’s a bit clunky and a bit hit and miss - it also costs because you need a monthly sub. for the skill to get a premium feature)..  It is a lot easier to set up a pi with LMS and display on a Google Nest Hub - you could sync the Hub and Sonos, so theoretically it could work.  

[Can I suggest we redirect Pi debates to my other thread on LMS ?]

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It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -