Skip to main content
Ryan S
Retired Sonos Staff
Jan 22, 2020 3:20 PM UTC

End of Software Support - Clarifications

  • Dec 8, 2022 11:29 AM UTC
  • 4256 replies
  • 270575 views
  • Translate All
End of Software Support - Clarifications

We announced yesterday that some of our oldest Sonos products will be moving into a legacy mode in May of 2020. Our commitment is to support products with regular software updates for a minimum of five years after we stop selling them, and we have a track record of supporting products far longer. 

Here is some public information we’ve shared, gathered into one place to respond to some of your questions in one easy thread, so that people can find the correct information easily.

Beginning in May, software updates and new features from Sonos will only be delivered to systems with only modern products.

After May, systems that include legacy products will continue to work as before - but they will no longer receive software updates or new features. 

Sonos will work to maintain the existing experience and conduct bug fixes, but our efforts will ultimately be limited by the lack of memory and processing power of these legacy products.

We don’t expect any immediate impact to your experience, but access to services and overall functionality will eventually be disrupted, particularly as partners evolve their own services and features. 

 

Customers with both legacy and modern products have time to decide what option is best for them. You can continue to use your whole system in legacy mode - in this case, it will stop receiving updates and new features. 

You will also be able to separate your legacy products from your modern products, so that the modern products can still receive updates and new features, and legacy products can still be used separately. We’ll have more information on how to do this in May when you can take that action.

Another option available to all customers with legacy products is to take advantage of the Trade Up program, which allows you to upgrade older Sonos products to modern ones with a 30% discount. Trade Up will be open to customers at any time should they decide to upgrade. 

We recognize this is new for Sonos owners, just as it is for Sonos. We are committed to help you by making options available to you to support the best decision for your home.
 

If you have any further questions, please don’t hesitate with asking.

Update 2/22: A message from our CEO

We heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:

First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.

Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.

While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.

Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.

If you have any further questions please don’t hesitate to contact us.

 

Patrick Spence
CEO, Sonos

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

4256 replies

Mar 10, 2020 10:00 AM UTC

 there is a price difference between a 256 Mbyte and a 1 Gbyte flash chip and if they did not think that it was ever needed, they could have saved some money.

Maybe it is only ½ dollar cheaper, but ½ dollar times 100.000 sold devices, would still make 50.000 dollars just for one component.

 

It is quite possible that for a manufacturer buying in bulk, there is no difference in costs by using the higher capacity chip; the retail prices one sees for any product have little to do with costs, and a lot more to do with what the market will bear.

It is also possible that the 256 Mb chip in the form needed for incorporation into the unit was not even available to Sonos anymore.

I also suspect that it not possible to any more make digital audio kit in high volumes that is NOT Hi Res capable; whether to enable that capability depends on many factors including backward compatibility and music play stability demands.

While I will be staying forever in legacy system mode as far as all my Sonos products are concerned, and have no interest in Hi Res audio, it will be interesting to see exactly how Sonos make use of this additional memory that they will have bought at the cost of significant present user base goodwill. Particularly because none of the present competitors are offering anything more than what Sonos offers today, except the Hi Res thing. I have 64Mb equipped play1 units that could not, even if I wanted them to, do much more than what they already do today, but it will be interesting to see what Sonos does with the 256Mb and then 1Gb expansion of their sand pit. I have a feeling that much of that will be in the sphere of TV audio.

Translate
Enthusiast II
Mar 10, 2020 11:43 AM UTC

@DK_Madsen .  Re the Sub.  The Sub will continue to do what it has always done on 64MB of memory. - make loud, low frequency noises when instructed to do so by the Sonos player to which it is bonded.

As @bockersjv says, just scaremongering and misinformation from you.

But Sonos says that they need the same firmware on every unit in the system….How will they fit that firmware onto the sub, with only 64 Mbyte of ram and rom ?

 

This is literally their own argument for not being able to update the firmware in the play 5, that it does not have enough flash and ram to continue running the newer firmwares.

Translate
Smilja
Mar 10, 2020 12:01 PM UTC

@DK_Madsen, if you take a closer look you’ll see that only the voice-enabled products and the Sonos AMP have got 1 GB RAM.

 

 

But Sonos says that they need the same firmware on every unit in the system….How will they fit that firmware onto the sub, with only 64 Mbyte of ram and rom ?

 

 

Sorry I don’t get what you are talking about. The Sub is running the very same firmware build as all the other Sonos products do. You are purposely confusing facts.

Translate
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
Mar 10, 2020 12:17 PM UTC

@DK_Madsen I see your point about what will happen with the Sub when Sonos firmware starts needing more than 64 mb and it deserves an answer. But I don't know what that answer is.

Translate
Mar 10, 2020 12:23 PM UTC

Further to the above, my 64mb play 1 units of 2014 are also not going to remain modern for long, but as long as they keep doing what they do today, I don't have a problem. But I would not today buy a new 64 mb driven Sub, for concerns of how much more than 5 years life - the present Sonos promise - it has.

Translate
Enthusiast II
Mar 10, 2020 12:30 PM UTC

Sorry I don’t get what you are talking about. The Sub is running the very same firmware build as all the other Sonos products do. You are purposely confusing facts.

Sonos has said that they need to make the Play 5 and a few other units legacy because the firmware HAS to be the same on every single sonos unit in your system, otherwise they will not “communicate”.

The reason they legacy these products is that the firmware can not be held within 32Mbyte anymore.

So when they reach the 64 Mbyte limit, they will have to legacy all 64 Mbyte products as well.

I have earlier suggested that they just make a branch of firmware for the Play 5 for example, where they remove every feature that the 5 does not support from the firmware, as this will offcourse free up some room in the firmware.

Play 1 does not support airplay, alexa, etc, so remove those features from the 5 firmware, then there is room if they need more space for changes to the 5’s core functionality (Streaming from the internet, streaming MP3’s from a NAS and so on) and it will still be able to do multi room, even though the other units get’s new functions and firmware.

Translate
Mar 10, 2020 12:31 PM UTC

Which raises another interesting point. I assume that the Sub being made and sold today is 64 mb. And Sonos is promising full support for that for 5 years from today. 

Does that mean that Sonos will restrict firmware size to 64 mb for the next five years and not use the memory available in the 256 mb and 1 gb units for another five years?

Again, I don't have a good answer to this question as well.

 

Translate
Mar 10, 2020 12:41 PM UTC

@DK_Madsen Sonos say that unless units are on the same firmware version, they cannot communicate or do multi room. Which is why your idea doesn't work.

Why Sonos says this is not something I can challenge, not knowing what's under the hood of their system. Or, even if I knew it, not being able to understand it!

 

Translate
melvimbe
Mar 10, 2020 12:46 PM UTC

 

Why on earth did they not make a “Play 5.1” in 2012, and the only difference would be to put in a new processor and more ram/rom

 

Certainly they would be able to get a faster CPU for the same money in 2012, and also the prices on flash and ram storage chips would mean that they could get a 256 Mbyte variant for the same money in 2012.

 

Why use the same processor and low amount of ram for 6 years, release the 2.gen and then only support the Play 5 1.gen’s for 5 years after that.

 

I’m not in manufacturing and have no idea what sort of deals Sonos made when purchasing it’s hardware components.  As a hypothetical, perhaps Sonos was able to get a bulk rate for memory over a multi year period on contract.  Another aspect is that changes in hardware surely comes with significant costs in testing out the new hardware, sourcing, manufacturing, etc.  The point being that I don’t think it’s simply a matter of slapping in new hardware when the price drops low enough and throwing it out in the market.  That may be the case for larger companies like Amazon who can create a brand new echo dot every year at a high enough volume that associated costs aren’t nearly as relevant, but not sure that is the case for Sonos and other relatively smaller companies.

 

As far as all the different products using the same firmware version, I don’t believe that means that every piece of code is 100% identical on each product. The same have the same OS and various drivers where it needs to and makes sense, but products that don’t have a certain feature surely don’t have the coding for that feature.  A play:1 surely doesn’t have the coding to support airplay, voice control, or process a dolby digital stream and send channels to surround speakers.  Likewise, a sub doesn’t even need to have the ability to directly stream from a streaming service.  There certainly appears to be a common base code on Sonos products, and Sonos has stated so by saying the share the same firmware version, but I don’t see that meaning that products have code in memory that they cannot utilize.

 

As far as whether it makes sense to buy an older model like the play:5 gen 2 or playbar right now, IMO, it’s not just a matter of longevity as it is a matter of potential new features that a play:5 gen 3 or playbar gen 2 could bring.  

Translate
Danny
Smilja
Mar 10, 2020 1:12 PM UTC

Sorry I don’t get what you are talking about. The Sub is running the very same firmware build as all the other Sonos products do. You are purposely confusing facts.

Sonos has said that they need to make the Play 5 and a few other units legacy because the firmware HAS to be the same on every single sonos unit in your system, otherwise they will not “communicate”.

The reason they legacy these products is that the firmware can not be held within 32Mbyte anymore.

So when they reach the 64 Mbyte limit, they will have to legacy all 64 Mbyte products as well.

 

Considering that Sonos have managed to support up to 15 year old gear until today, they will probably manage to support devices with twice the RAM/ROM of the now legacy gear for at least 8 years from present. A lot can happen in 8 years, the Sub (or any other Sonos product for that matter) may become defective and has to be replaced with a hypothetical 2nd gen Sub anyway for instance. There’s no point in driving yourself mad about anything that may or may not arise in a few years time.

Translate
»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)