End of Software Support - Clarifications

Sorry, the quote was not taken out of context. I’ve repeatedly said that none of the rest of the things you mentioned were unreasonable. 

It is not a case about being right, or wrong here. It’s about presenting facts, so that folk can see the entire picture and make an informed decision, rather than choosing to select isolated statements from others, taken out of context (or otherwise) in order to attempt to criticise a particular viewpoint.

1. I wasn’t criticizing your view point. I stated multiple times that you view point was reasonable.
2. It’s really funny that this specific quote is you trying to shut down someone else's view point and objection.
3. My quote was not taken “out of context (or otherwise)” unless by otherwise, you mean not at all.

You should perhaps take into account all of my comments on the recent Sonos purchase topic, rather than simply choosing any single isolated comment, or single area of research. Particularly as each remark made, taken collectively, help justify (in my view) the recent decision to choose to buy the two excellent Sonos One Speakers, rather than me opting to buy ‘similar’ products from some other competitor. I’ve certainly no regrets with that decision.

I am also happy to say once again here, based on my own research and experience of Sonos devices, both in the past and more recent times, pre/post announcements from the company, that I personally shall continue to recommend Sonos products to both family and friends.

I’m not sure I can add further to those things that I have said here already.

Quite opposite to you and your friends, yesterday, I added two new Sonos Ones to my existing Home audio setup… I personally don’t see an advantage in switching to another ‘similar’ brand, which may only follow in Sonos’ shadow anyway when it comes to 'product' support. 

My experience of Sonos Customer Support in the past has been excellent too. (10 out of 10, in fact).

I prefer the convenience of their 'all in one' wireless smart-home computerised multi-room active speakers, that can 'pair’, 'bond' and 'group' together, rather than the thought of trying to do things with separate amps and passive speakers etc. I have (albeit briefly) viewed some of the competition, in the past, but keep coming back to Sonos. 

I am more than happy to still recommend Sonos to my family and friends and love the sound, look and capabilities of their devices, particularly my new Sonos One gen 2’s. (Highly recommended).They sound great here. You and your friends are the ones that are missing out.

Your friends maybe have more money to (potentially) waste than mine.

I’ve never used Sonos support - never needed it (which is a positive thing), so cannot comment on whether I see it as good or bad. 

“I prefer the convenience of their 'all in one' wireless smart-home computerised multi-room active speakers, that can 'pair’, 'bond' and 'group' together, “ - Good luck with that come the era of split systems.

Missing out? I think not - I actually just back from another friend’s house who has Bluesound - his main speakers (Pulse, I think?) totally outshine my Play 5! They’re looking a good contender for me - I just need to investigate any potential issues in the future pipeline.

It’s each to their own WSu, good luck with your choice.

My friends/family don’t have money to waste by the way, but a few of us here will be aiming, long term, for a modern Sonos system, going forward.

Ha ha, but “a modern Sonos system, going forward” does involve “wasted” money for many as it involves replacing components they had no intention, or desire, to replace. 

Yes, it all comes down to a personal decision… this is just a discussion. I suppose the only reason I’m still expressing my views is in the hope that Sonos do come up with a better solution that means I can stay with them. I don’t actually WANT to leave the Sonos I bought into, just the newer Sonos that is more tech company attitude than hifi company attitude.

No, my friends 'hopefully' may not waste any money whatsoever WSu, but that would be their own personal choice in any event and not something that had been imposed on them by me, or by Sonos, for that matter

Just as an example to perhaps explain things…

As a 'friends' Sonos device reaches its 'end of life', it simply gets replaced with a modern product, it’s what we would do normally anyway, or in some cases, our 'friends’ or family, may choose to sell-on their devices, or (as I tend to do in some cases) simply give them away to other friends & family.

Those who have been given these legacy Sonos devices, can continue to run those devices for the 'foreseeable' future. That is just like any other product on the market, from every other manufacturer. Nothing is 'deliberately' wasted along the way and we all do try our level-best to 'responsibly' recycle 'end of life' things too, rather than sending things off to landfill.

In the long-term however we still will have much enjoyment from our Sonos products, as we move towards the aim of having all 'modern’ Sonos system. The good thing is other folk, get some of the benefit too, along the way.

So I think you possibly may have misunderstood my earlier post, or maybe chosen to put your own slant on things before checking-out the detail here. 

In my own case I have/had 5 legacy Sonos products... 

2 x Play:5 (gen 1’s) .. these have been handed over to my son and his family and are being used in their home.

2 x CR200 controllers … these are partially working, but screens have the usual 'non-responsive’ issues. I cannot sell these, or give them away, due to their faulty condition, but will responsibly recycle them for two Sonos vouchers, as they are at the brink of their 'end of life' in any event. I will likely ‘sell” (to cover any postage costs) the charging ports, as they are working fine, but no use to me, family, or friends, for that matter.

Bridge … this was faulty and replaced by a Sonos Boost, just before Christmas, so I have no need for this device. Friends and Family don’t want it either. I have purchased a new power supply for it (old one had voltage fluctuations). I’ve not decided what to do with this yet, but it won’t be wasted.

Oh and when I mentioned earlier that I purchased two Sonos Ones, they actually replaced two old Play:1’s that were in turn passed onto my daughter and her family ...and they are still being used too… I made the purchase decision as I wanted the addition/benefit of 'Airplay-2' and 'Voice Services' of those new devices, hence I chose to add those to my current setup.

The two  30% vouchers I get from the two CR200’s will be used towards my next purchase … I’m in the market for a new Home Theatre  System, but waiting to see what happens in that area from Sonos, either during this year, or next, but I’m hoping to achieve an overall decent discount from some of the Sonos 'combined sets’.. and grab what I call ‘great value’ from the Sonos 'trade-up’ programme.

So lots of benefit and very little waste here, as we move towards a 'modern’ Sonos system. Everyone.. including close family and friends (and a few others) remain extremely positive about the road ahead with our evolving Sonos systems.