End of Software Support - Clarifications

Didn’t know that brand but looks attractive - thanks for the hint!

Message to CEO - you have lost your way.  This company was built on quality, open platform and longevity.  Next move Speaker Subscription?.?  Get your head out of silicon valley BS and get back to basics and build quality enduring products and increase your sales via new product innovation not forced obsolescence.

You really didn’t think about this Legacy announcement SONOS - it’s clear that your customer relationship, brand, & marketing teams were obviously not consulted prior to the announcement. One word... ‘SUICIDAL’. To go from being a truly ‘loved brand’ to a hated one in the matter of days is criminal. Why you didn’t offer a much better deal (70%?) to trade-in I don’t know? Congratulations SONOS…very well done.

This is the email address patrick.spence@sonos.com

This is why it's such a shame, they've completely U-turned on a lot of values that once made them a great company. Now loyal customers will only see a PR machine with no credibility or consistency. 

Very nice! Not available in North America sadly? SONOS are really being left behind. 
I love it.

 30% OFFER NEEDS TO BE AMENDED TO 70%  - This is simple, and I strongly believe this is the only way SONOS can even attempt to rescue this situation and it’s brand. 

Shame on you Sonos, I’ve had my device for over 10 yrs, I enjoy it with my family.  It seems you don’t give a damn about your customers, it’s all about making the most money.  Typical greedy company, it’s disgusting, I will never buy another Sonos product again.  You lost a lot of good customers, from what I’ve been reading.  Hope it was worth it.

                         Sign:  Very disappointed customer

This is my first post. I just wanted to register my disbelief over what SONOS have done. Its clear that most of the postings here are made by people who really know and understand the technology but its really frightening when like me you don't. I just purchased £2500 worth of SONOS kit and had it fitted by the dealer I bought it from. I am not naïve enough not to understand the concept of software updates but it the relatively young age of these products that is causing me to worry. On a practical note I assume I will need to replace my Play 3 speakers with Play 5 as it looks to me as if play 3 is no longer available. At £500 each 30% discount is not going to cut it.

This is simply a corporate mistake where manufacturing costs have been kept to a minimum and now customers are expected to cover the resulting costs by purchasing new equipment. I estimate that the works cost for a £500 retail price product would be ££125, lets say £150 to be sure. The new discounted price to me will be £350 a profit of £225. Why SONOS do you not work on a works cost plus 10% You will benefit from increased manufacturing volume and not take your customers to be complete mugs which is just how I feel. the mistake of course was purchasing SONOS in the first place and that is my responsibility. I am attracted to top end brands and have never been let down by them…..until now.

I’m in exactly the same position as the person you’ve quoted, in fact by the sounds of it even more likely to be struck by future legacy product announcements. But I also understand that the hardware is fine, and that as long as there is a solution to allow streaming of music across from modern systems to legacy systems, that this will mean I won’t have to upgrade or get rid of any of my existing products. That’s the most important news we can get, not some fantastical “70% discount” demands.