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Contributor I
April 24, 2021

Do not get a Sonos Surround system with Samsung TV

I purchased a Samsung TV Q90T with a Sonos ARC & surround sound speakers in November 2020 & have had nothing but issues.  For the first two months I had audio cutting out.  Samsung & Sonos finally got it figured out.  I was also experiencing Lip Sync issues & that appears to be resolved.  Sometimes I notice a delay, but not like it was.  This morning my TV was working fine & I turned volume down & when I tried to turn volume back up my surround sound stopped working.  Now I’m getting an error message saying Sonos Arc HDMI 3 No Signal.  I have disconnected my DVR, Wifi router, TV from ARC, & surround sound speakers & rebooted & refreshed my TV to no avail.  When I called Sonos Support their hours are Monday through Friday….REALLY?? I sent the CEO an email & asked why don’t they have support people available on the weekend when most people are at home on the weekend watching their TV’s.  I’m seriously considering taking my Sonos back & getting a Bose or something else.  VERY VERY FRUSTRATING!!!

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11 replies

Stanley_4
Grand Maestro
April 26, 2021

I think I have found the Beam cables, not sure as there are no markings on the cable, but the ends look like the pictures in the user’s manual.

I’ll tag them as Sonos Beam so I don’t confuse myself in the future.