I just got off the phone with tech support - my Sonos cube cant “connect”with the app on my phone.I haven't used the device in a month. After going through the usual antiquated prompts I was told that unless I plug in an ethernet cable from the modem/router to the Sonos cube It cannot be fixed - WHO HAS AN ETHERNET CABLE LYING AROUND in 2020? All I can say is that its Valentines Day and I have no music. Pathetic. I’m shorting SONO stock on Monday.
Do Not Buy Another Sonos
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Give up guys. What does it matter what the OP thinks or does? He isn't looking for help, so I think it's time to stop offering it.
System Diagnostic??
Yes, because a Sonos system is … er … a lot more complex than a thermostat. Which is why Sonos Support can only do their job properly equipped with internal status/log information.
But, well, stick to your opinion about “bad useless product”. We all know better.
SonosNet is more reliable than home’s WiFi in most cases. It requires one unit being cabled to the router. Or get a Boost if wiring a unit is unconvenient.
Why buy a product that's main selling point is that its wireless - so you can move it anywhere you like - and then say sorry it needs to be hardwired to work. Isnt that product fraud?
It will remain a wireless system when you wire one component to the router which will take up the role of a network bridging device creating a meshnet. Any Sonos product will do (except for speakers being set up as surrounds or the Sub) for that purpose.
Sometimes, I guess it’s best for all concerned to simply 'bow out', unsubscribe ... and call it a day.
 You can lead a horse... |
Indeed. And given that the OP failed to get the name of a Sonos speaker right (Cube? SONOS 1?) I have serious doubts about whether he has ever owned a Sonos speaker.
+24WHO HAS AN ETHERNET CABLE LYING AROUND in 2020?
Everyone who has ever bought a Sonos product: they all ship with Ethernet cables. As does every router that I can recall. Who has a home network that has no Ethernet cables might be a better question?
+11It’s the first time I have heard an ethernet cable being called outdated. I wire as many things as possible in my house as the connection is more stable and often faster. We have four laptops, three phones, four tablets, 6 echo devices, 6 sonos devices, three smart tvs, two tv boxes, a dvd player, a ps4, a desktop computer, a network storage device, a printer, a philips hue bridge, a nest thermostat and an underfloor heating controller all connected to the router. So thats well over thirty devices. One glitch on wireless and the lot goes down? For me a cable is always going to be more reliable, so I have lots!
+18This does remind me of the complaint a customer made to my father (he sold furniture) once about needing “specialist tools” to replace the a hinge on an old cupboard. She meant a screw driver…..
I just got off the phone with tech support - my Sonos cube cant “connect”with the app on my phone.I haven't used the device in a month. After going through the usual antiquated prompts I was told that unless I plug in an ethernet cable from the modem/router to the Sonos cube It cannot be fixed - WHO HAS AN ETHERNET CABLE LYING AROUND in 2020? All I can say is that its Valentines Day and I have no music. Pathetic. I’m shorting SONO stock on Monday.
Ethernet cables are not an unusual thing to have. Or to easily buy.
Thanks for all your responses - I’m amazed at your devout loyalty to this faulty clumsy unreliable product. I heard from some of personal friends who feel the same way that I do. Its almost like you are all Sonos operatives. Peace
WHO HAS AN ETHERNET CABLE LYING AROUND in 2020?
You should have, because at least one came with your Sonos device, but I do...
There are those of us that recognize that a wired connection is often superior to wireless one, with respect to interference, bandwidth, security, etc.
It is a pity that you were experiencing issues with your Sonos device - if you actually ever owned one. But just because the nature of a product requires an extra step to troubleshoot in instances that are few and far between, doesn't mean it is automatically a bad product. Likely you've changed your WiFi password in the time you weren't using it, or some other networking misbehavior occurred. Quickly plugging the unit in wired might have solved your issue within minutes, but you chose to come on here and be dramatic, and pretend that in 2020 everything is or should be wireless.
It’s the first time I have heard an ethernet cable being called outdated. I wire as many things as possible in my house as the connection is more stable and often faster. We have four laptops, three phones, four tablets, 6 echo devices, 6 sonos devices, three smart tvs, two tv boxes, a dvd player, a ps4, a desktop computer, a network storage device, a printer, a philips hue bridge, a nest thermostat and an underfloor heating controller all connected to the router. So thats well over thirty devices. One glitch on wireless and the lot goes down? For me a cable is always going to be more reliable, so I have lots!
So you have to listen to music NEAR - or happen to have a 20ft e-cable - your modem/router? How convenient.
Sometimes, I guess it’s best for all concerned to simply 'bow out', unsubscribe ... and call it a day.
| You can lead a horse... |
You give up too easily.
WHO HAS AN ETHERNET CABLE LYING AROUND in 2020?
You should have, because at least one came with your Sonos device, but I do...
There are those of us that recognize that a wired connection is often superior to wireless one, with respect to interference, bandwidth, security, etc.
It is a pity that you were experiencing issues with your Sonos device - if you actually ever owned one. But just because the nature of a product requires an extra step to troubleshoot in instances that are few and far between, doesn't mean it is automatically a bad product. Likely you've changed your WiFi password in the time you weren't using it, or some other networking misbehavior occurred. Quickly plugging the unit in wired might have solved your issue within minutes, but you chose to come on here and be dramatic, and pretend that in 2020 everything is or should be wireless.
I respect your wired world - but Sonos is meant to be WIRELESS? Where am I going wrong?
Indeed. And given that the OP failed to get the name of a Sonos speaker right (Cube? SONOS 1?) I have serious doubts about whether he has ever owned a Sonos speaker.
So sorry, its a Sonos PLAY 1 - I miss-labeled the product. Actually, come to think of it, I don't really have one - Just wanted to play with you people. Yup that's it.
System Diagnostic??
Yes, because a Sonos system is … er … a lot more complex than a thermostat. Which is why Sonos Support can only do their job properly equipped with internal status/log information.
But, well, stick to your opinion about “bad useless product”. We all know better.
You know - That's it! They should make a Speaker as simple as a Thermostat. Then there would be no issues. Thanks for the idea.
+18Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
+18Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
No - it would be better to use one of the thousands of threads in which people like
Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
No - it would be better to use one of the thousands of threads in which people like
I sent back 3 “PLAY” 1s and a PLAYBAR or is it a SOUNDBAR? - hope I described them correctly - to Sonos - So you have the last word. Good luck and best wishes.
Why should anyone care?
That is the most surprising thing of all. Very loyal customers indeed. You should point out this thread to Sonos Corporate.
No - it would be better to use one of the thousands of threads in which people like
I sent back 3 “PLAY” 1s and a PLAYBAR or is it a SOUNDBAR? - hope I described them correctly - to Sonos - So you have the last word. Good luck and best wishes.
Really? Today? All within the return period despite your having joined the forum in 2018 and the Play:1 having disappeared from sale on the Sonos website several months ago? Well I’ll take your word for it.
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