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Kitekongen
Contributor I
March 19, 2019
Question

Discontinued Play 3 and Play 5

  • March 19, 2019
  • 2 replies
  • 582 views
I have problems with my Sonos speakers. They are wirelessly connected to Google WiFi and have been working ok for 1,5 years. Lately I have daily black outs on the sound.... Can anyone tell me if they are both 2,4 Ghz and 5,1 Ghz compatible? I have two Play 3 and one Play 5 - and both are the old discontinued models. They are from 2012.
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    2 replies

    Edward R
    Edward R
    Retired Sonos Staff
    March 19, 2019
    Hi, Kitekongen. Welcome to the community. This is likely due to WiFi interference. This is often the cause of audio playback issues. If those links don't work, not to worry, we can certainly get to the bottom of this for you. Following any further occurrence of this issue or changes in your setup, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    Airgetlam
    Airgetlam
    March 19, 2019
    Note that the entire Sonos system works on 2.4ghz signals. They will not recognize/connect on a 5Ghz WiFi signal.
    Bruce
    Terms & ConditionsAccessibility statement