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Scanman
Trending Lyricist I
June 8, 2017

Damaged sub

Just bought from b&h a new sonos sub to add to my play 1s. When delivered I noticed the sonos box to be damaged on one corner. Once unpackaged I noticed the sub also was damaged on one corner. A breif test seems like the sub is okay, but not sure if a year of booming bass may cause problems.

My question is should I just ask for a new unit, or does this seem completely cosmetic and perhaps I could negotiate a discount and also circumvent the wait and exchange process.

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    11 replies

    Kumar
    June 8, 2017
    Change it. For one thing, cosmetics are an important part of the Sub but more importantly, who is to say if internals are undamaged? The box may have been dropped from a height.
      jgatie
      jgatie
      June 8, 2017
      No reason not to get a new unit. B&H should replace it themselves.
      ScanmanAuthor
      Trending Lyricist I
      June 8, 2017
      got a return, thx for the advice.

      They can do a second shipment, and return as a refund - so shouldn't miss too much playing time!
      3x play 1, play 5 and sub
      ScanmanAuthor
      Trending Lyricist I
      June 11, 2017
      @kumar the 1s + sub are excellent! Thx for recommendation
      3x play 1, play 5 and sub
      Kumar
      June 11, 2017
      Good to hear; have you been able to see how they sound after Trueplay?
      ScanmanAuthor
      Trending Lyricist I
      June 11, 2017
      No trueplay yet. Need to find the right time (I have two young kids!)

      I was however able to reposition the two ones along a wall about 12-15 feet apart with the sub in the center about 4 feet below the 1s. Made a big difference.

      Any difference with the sub on its side vs vertical?
      3x play 1, play 5 and sub
      Kumar
      June 11, 2017
      No idea; I have always placed it vertical, since that was always more convenient. It ought not to make much of a difference in the position you describe and based on Sonos claims, and true play will deal with any little differences quite easily. Remember though that true play needs to be done each time speaker position is changed in any way.
      Airgetlam
      Airgetlam
      June 12, 2017
      I've got both of mine on it's side, and haven't considered them to be lacking in anyway. They're under a couch and a bed, and seem to rock the world quite adequately. But I concur wholeheartedly with Kumar on the Trueplay suggestion. Takes about 5 minutes to do, and gives you an excellent baseline, from which you can then deviate if you so desire. I didn't desire 🙂
      Bruce
      Oinq
      Contributor I
      September 5, 2017
      But I concur wholeheartedly with Kumar on the Trueplay suggestion. Takes about 5 minutes to do

      And an Iphone... 😞
      Stuart_W
      Stuart_W
      World-Class Superstar
      September 5, 2017
      But I concur wholeheartedly with Kumar on the Trueplay suggestion. Takes about 5 minutes to do

      And an Iphone... :(

      It's a one-time only operation unless you move speakers or make a major change to your audio space. You must surely know at least 1 person who would come to your place for ten minutes who owns an I-device?
      Arc + Sub (Gen 1) + 2 x Play 1/ Stereo Play 3s/ Era 100 Stereo in Kitchen, One Stereo in Bedroom, Play 1 stereo pair in Study, Play 1in Bathroom, Sonos Move 2
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