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Car Charger for Sonos Move?

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Has anybody had success with any particular model of car charger for the Sonos Move? I bought one that matched the specs on the Move technical support page and it didn’t seem to work so looking for a brand or model that does.

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skinbeatsAnswer

Trending Lyricist I

WE HAVE A WINNER!

The BatPower charger works. charged the Move right away. no issues. of course this was the most expensive charger I tried but appears to be worth the money. here’s the link on Amazon:

https://www.amazon.com/BatPower-Charger-MacBook-Surface-Latitude/dp/B07KDXLQ3B/ref=asc_df_B07KDXLQ3B/?tag=&linkCode=df0&hvadid=416723174073&hvpos=&hvnetw=g&hvrand=3441301467817257857&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030966&hvtargid=pla-661137774132&ref=&adgrpid=100759323984&th=1

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skinbeatsAuthor

Trending Lyricist I

also full discloser, the Mac USB-C charger is the Apple 61W USB-C version that comes with a 13” Macbook.

https://www.apple.com/shop/product/MRW22LL/A/61w-usb-c-power-adapter

Bumper

Note that it’s likely that the voltage required to charger the phone is likely to be substantially lower than the amount required to charge the much larger battery in the Move.

True, but Sonos confirmed that the model I’m using meets the specs for a Move charger--see above. So according to Move, this charger should work.

All kinds of chargers that should work based on Sonos published specs inexplicably don't work with the move ((see previous threads). Unfortunately it's a guessing game if the cord and adapter combo will work.

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skinbeatsAuthor

Trending Lyricist I

Yeah I got that from the previous thread… just haven’t seen any car chargers attempted so… I guess I’m the guinea pig for this… and if it’s going to be such a pain to be able to charge when on the go, maybe Sonos should actually SELL a charger that works instead of making us guess… eh customer service? anybody listening? I suppose I can bring an inverter with me camping and use the AC charger but really, should we have to do that for a PORTABLE devide?

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skinbeatsAuthor

Trending Lyricist I

update… after testing the Nekteck USB Type C Car Charger with 45W Power Delivery and 12W USB for an hour or so using the same Apple USB-C cable that worked with the Apple charger, the Nekteck does NOT charge the Sonos Move. the charge has dropped from 91% to 86% even though the charger is plugged in… So Sonos, even though this charger meets your specs, it does not charge the device… Anyone have a brand of car charger that DOES charge a MOVE?

Kyle A

Retired Sonos Staff

Hi @skinbeats, thank you for the update.

I checked both diagnostic, Move is still not charging.

I will now recommend calling our Phone support as this might be a hardware failure.

The charger meets the criteria and is working on other devices but not the Move.

It should work as per the requirements for the Type C charging.

The phone support also has more options to address the issue.

If you have other concerns, feel free to reach out.

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skinbeatsAuthor

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Hi @skinbeats, thank you for the update.

I checked both diagnostic, Move is still not charging.

I will now recommend calling our Phone support as this might be a hardware failure.

The charger meets the criteria and is working on other devices but not the Move.

It should work as per the requirements for the Type C charging.

The phone support also has more options to address the issue.

If you have other concerns, feel free to reach out.

Phone support sent me here, but I’ll try them again I guess… the Move certainly DID charge using the Apple wall charger so the diagnostic seems to just not be accurate.

Kyle A

Retired Sonos Staff

Hi @skinbeats, thank you for the update.

The phone agent probably sent you here in the community for chargers that work with other Sonos user’s Moves.

I would like to confirm when using the Mac charger, the battery icon in the Sonos app under the System tab(Once named rooms) with a thunderbolt? or the move blink red?

If not, this is a possible hardware failure on the USB Type - C port.

When contacting our Phone support, mention the model of the charger so the agent can check the specifications.

It’s within the requirements and should work.

If you have other concerns, feel free to reach out.

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skinbeatsAuthor

Trending Lyricist I

The battery icon does change to the thunderbolt (though the difference between those icons is so subtle I didn’t even notice it until you mentioned it) when using the mac charger and the amber light does flow on and off so the USB-C port does seem to be working just fine. When I plug in the car charger, the amber light flows on and off as if charging but the indicator doesn’t change to the thunderbolt.

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skinbeatsAuthor

Trending Lyricist I

FYI I spoke to phone support about this charger… the issue is it doesn’t specify that the port is a PD Port so they recommended I find a model that does. I found 2 options that I’m considering:

https://www.amazon.com/BatPower-Charger-MacBook-Surface-Latitude/dp/B07KDXLQ3B/ref=asc_df_B07KDXLQ3B/?tag=&linkCode=df0&hvadid=416723174073&hvpos=&hvnetw=g&hvrand=3441301467817257857&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030966&hvtargid=pla-661137774132&ref=&adgrpid=100759323984&th=1

and

https://www.amazon.com/gp/product/B071WYF9HP/ref=ox_sc_act_title_1?smid=A294P4X9EWVXLJ&psc=1

any thoughts before testing out one of these?

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skinbeatsAuthor

Trending Lyricist I

I’m waiting for the other chargers to arrive to test them, but in the meantime, I got this doozy of a reply from Sonos support:

“while it seems to meet our expectations from what we can see, we wouldn't expect a car charger to work on this case since they are mainly intended for laptops and cellphones.”

um WHAT? Are you KIDDING? ALL the chargers that use the USB-C port are intended for laptops and cellphones, what do you think they do normally? I have to say I’m pretty disappointed in SONOS for this whole portable charger situation for the Move… it’s pretty stupid.

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