Contributor I

Cannot Play Some Tracks, Error "Not Encoded Correctly"

44 replies
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I have recently started having an issue where some tracks will not play with the error "track not encoded correctly". I have moved my Sonos Bridge away from my wireless router to see if this helps, and although response times are a lot quicker I am still unable to play some music. I have generated a diagnostic report - 4066834.

The issue only seems to have started when I installed a new router, so it is very possible that this is causing interference due to the signal being better. My bridge is hard-wired to the router so I have probably moved it as far as I am able.

Many thanks in advance for any help you can provide.

Not encoded correctly

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Airgetlam

Understood. Note that the Sonos player (built in to the speaker, not into the app) is not the same as iTunes. In fact, that's why many of us are hoping that Apple follows Spotify's lead in integrating the "cast to Sonos" feature that Sonos has published.

Since you seem to be able to cause it to occur on the same tracks repeatedly, I will have to defer to Sonos to take a look at your diagnostic, and see what information they can glean from your log files.

I hope you're able to resolve this issue quickly!

Bruce

G

garman

Contributor I

Thanks for you help

Airgetlam

Well, not sure I was any, but you're welcome in any case. I'm watching this thread to see what the Sonos reps have, I'm always up to learning something new.

Bruce

J

JPC234

Lyricist I

I've recently started getting the same issue with a number albums.

The files worked fine until I started using an Amazon Echo Dot in my office. My music library is largely iTunes based and stored on a local NAS.

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