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13MMH
Contributor I
December 24, 2021

Cannot play music on Roam

  • December 24, 2021
  • 13 replies
  • 625 views

Just bought a Roam for Christmas.  Connected it to my existing Sonos system but it would not play music from Spotify, Sonos app or bluetooth.  Tried several different iPhones but none would connect.  I eventually got it it to play by a hard reset but if I stop playing and re-start playback the Roam it makes a strange clicking noise and the volume resets to 15 and there is no music played.  Tried resetting again to factory setting and re-did the set up and the then the same thing happened.  Not too impressed with this device compared to all my other Sonos kit. Any suggestions welcome as so far this is a dead speaker in my Sonos system.

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    13 replies

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    melvimbe
    melvimbe
    January 6, 2022

    I just received mine and am having same issue. Very disappointed especially since I have two play ones a sound bar and a sub now I’m gonna have to change brands which is not what I want to do! Is there a fix?

     

    Why would you conclude you need to change brands?  The Roam has been out for some time now, so this issue is clearly the exception rather than the rule.  If you have a defective unit, then Sonos will surely replace it.  If there’s some other issue, why not at least wait until you’ve talked with Sonos?

    Danny
    Chini129
    Lyricist I
    January 6, 2022

    Sent a online ticket 

    kyliefisch
    Lyricist I
    January 9, 2022

    The Roam arrived in the afternoon on Christmas Eve and the Sonos Help  site said they were on holiday. So far the Roam is a dead device unless I keep moving to factory settings and then it only plays a few tracks…...so annoying.  I afraid I need to get my money back…..so sad.  I like my other Sonos kit but this one is a mega dog a device.

    M.

    Thank you for the response! Good to know it’s not operator-error. I am sad as well, because when it works it sounds great. I will be returning as well. Thank you Sonos community for your feedback!

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