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Arefkay
Enthusiast I
March 29, 2021
Answered

can the Roam play while it is connected for charging?

I envision leaving the Roam (or pair of Roams) normally connected to the charging cables and only running off batteries the odd time I want portability (taking them out on the deck when I BBQ or possibly into the bathroom when I shower).

Can I play the speakers while they are connected for charging? 

Can I leave them turned on all the time so they can be part of my home network the same as my Sonos Ones and Play:1s?

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    James L.
    James L.Answer
    Retired Community Staff
    March 30, 2021

    I can confirm that you will be able to play music through the Roam while it’s charging, just like Move :slight_smile:

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    ArefkayAuthor
    Enthusiast I
    April 28, 2021

    The status light above the Sonos logo (white or blue) can be turned off via the Sonos App (at least the one on my Android phone).

     

    The mic light may only be on if you have the assistant enabled and the mic button is on.  Pressing the mic button will turn this light off and mute the mic.

     

    The bottom charging light will go on for a bit then turn off.  Removing my Roam from the Qi charger and placing back on will light up (orange/red) for a few seconds then goes out.

    jvanoel
    Lyricist I
    June 21, 2021

    I can’t use the Roam while charging. The light turns orange when charging and the power button doesn’t do anything. Light stays orange and the Sonos app or Spotify can’t find the Roam either.

     

    any ideas?

    ArefkayAuthor
    Enthusiast I
    June 21, 2021

    The only time I could not play my Roams while charging is when the batteries were mostly discharged. It took some time for the charge to come back up to a level where they played again. Any idea what your charge level was when you started charging? 

    jv26
    Lyricist I
    July 17, 2021

    Yeah not impressed so far with the Roam. I expected it to be as good as MOVE and other sonos products. First off it does not have anything close to 10 hrs of play time.. As the battery starts to die, plugging it in while playing the battery still dies. Once dead it will not play until after an hour or more of charging... with no music.. virtuall making it useless. I normally pull the MOVE outdoors or my bose that the Roam was supposed to replace.  Totally disappointed thus far unless they can figure out this charger, fast battery drain issue. 

      i.am.the.walrus
      Lyricist I
      July 22, 2021

      Yeah not impressed so far with the Roam. I expected it to be as good as MOVE and other sonos products. First off it does not have anything close to 10 hrs of play time.. As the battery starts to die, plugging it in while playing the battery still dies. Once dead it will not play until after an hour or more of charging... with no music.. virtuall making it useless. I normally pull the MOVE outdoors or my bose that the Roam was supposed to replace.  Totally disappointed thus far unless they can figure out this charger, fast battery drain issue. 

      Yeah, I’m also having the same problem with my Roam. Im using my 20W ipad charger while playing music, but the battery still goes down while charing. Very annoying -_-

      jv26
      Lyricist I
      July 22, 2021

      Upon calling SONOS customer support they recommended the solution for this battery drain issue is to use a charging adapter with 10watts 5 volts which they do have available to purchase on their website for $19. It is backordered but I will try that out. They did say that has solved the problem on similar reported issues for the Roam. I would hope they would include this adapter in future orders. I'll update this post if that's the fix. 

      Airgetlam
      Airgetlam
      July 22, 2021

      The reason they were able to keep the price so low is not including that charger. A large portion of the audience for these devices already have appropriately powered USB or Qi chargers. It would be wasteful to include them/charge for them for everyone.

      Bruce
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