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Michael Rutherford_1
Contributor I
July 20, 2015

Can't find connection to deezer? Tried everything! Sonos please fix this ASAP! Deezer works fine on its own. Thanks

Can't use deezer on my Sonos but can on deezer app!
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    9 replies

    Tom_140
    Contributor II
    July 20, 2015
    Same with me. Logged with Sonos. Apparently Deezer have communicated they are having an issue with their service currently. I had tried removing and reinstating account. But same problem.
    Afroviking
    Enthusiast I
    July 20, 2015
    Outage been resolved!
    Stephyd123
    Lyricist I
    September 27, 2016
    Having the same problem can't connect to deezer never had any problems before can anyone help please
    Tom B
    Tom B
    Retired Sonos Staff
    September 28, 2016
    Having the same problem can't connect to deezer never had any problems before can anyone help please

    Hi Stephyd123, welcome to the Sonos community. Please send us a diagnostic and post the number here. Do make sure your Deezer subscription is still Premium+ or Elite.
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    Stephyd123
    Lyricist I
    September 28, 2016
    6590528
    Erimas
    Lyricist I
    October 30, 2016
    Same here, no connection possible to either Deezer or Tune-in radio when using iPhone or iPad controller. Via Windows controller all works again after downgrading from beta. Also have an error 1101 when trying to update. Have sent a diagnostic report with no 6695430. Please advise.
    Tom B
    Tom B
    Retired Sonos Staff
    November 1, 2016
    6590528
    Sorry for the late reply here, for some reason we did not receive a notification of your reply. If you're still checking the topic this looks like a problem with establishing a secure session to Deezer. We sometimes see this when a music service is experiencing a problem on it's own servers. If that's the case it should now be fine. If you're still getting problems please restart both the Sonos and the router.

    Same here, no connection possible to either Deezer or Tune-in radio when using iPhone or iPad controller. Via Windows controller all works again after downgrading from beta. Also have an error 1101 when trying to update. Have sent a diagnostic report with no 6695430. Please advise.
    Hi Erimas, welcome to the community. You're using Devolo WiFi extenders there, which are not supported due to the unusual network effects they cause. Try switching these totally off, restarting the router and the Sonos, and trying again.
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    Pipanders
    Lyricist III
    November 28, 2016
    Having the same problem. Sonos app will not connect to Deezer... or Spotify - have kept trying for over a week but still no luck. Please help!!
    Max P
    Max P
    Sonos Employee
    December 8, 2016
    Having the same problem. Sonos app will not connect to Deezer... or Spotify - have kept trying for over a week but still no luck. Please help!!

    Hi, is your system still experiencing the same problem? If yes please submit a diagnostic and reply with the confirmation number? Here's an article explaining how: How to Submit Diagnostic.
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