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Question

can’t connect.

  • November 25, 2020
  • 1 reply
  • 100 views
B

I’ve moved house and have a new router. My iPad and iPhone can’t find my Sonos one via WiFi or when connected via Ethernet. I’ve tried everything on the Sonos website, rebooting etc and I’m completely out of ideas now. Can anyone help please 

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    1 reply

    Simon B
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    • Simon B
    • Retired Sonos Staff
    • November 26, 2020

    Hi @Bigsystem, Thank you for reaching out, and welcome to the community. Sorry to hear about this issue connecting your Sonos system to your new house. Kindly check this article about Setting up your Sonos system in a new location and also this article about connecting Sonos to a new router or Wi-Fi network for some troubleshooting steps about this issue. 

    Let us know what you have in mind with the advice above.

    The Sonos community is always here to help.

     

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