can’t connect.

Question

I’ve moved house and have a new router. My iPad and iPhone can’t find my Sonos one via WiFi or when connected via Ethernet. I’ve tried everything on the Sonos website, rebooting etc and I’m completely out of ideas now. Can anyone help please

Simon B · Answer

Hi @Bigsystem,Thank you for reaching out, and welcome to the community. Sorry to hear about this issue connecting your Sonos system to your new house. Kindly check this article about Setting up your Sonos system in a new locationand also this article about connecting Sonos to a new router or Wi-Fi networkfor some troubleshooting steps about this issue.Let us know what you have in mind with the advice above.The Sonos community is always here to help.

Sign up

Login to the community

Scanning file for viruses.

This file cannot be downloaded