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ldeamer
Contributor I
January 6, 2017
Question

Can't add iTunes Music Folder to my Sonos application

I have a MacBook Air with Mac OS Sierra 10.0.2. I have installed the Sonos app on my laptop and successfully added all my desired music sources. Except one: While following the directions to a tee, I cannot add my iTunes music library. I get this error and no, the name of my computer is not over 18 characters. Can someone advise on what is going on and the steps to successfully do this?

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    Jeff S
    Jeff S
    Retired Sonos Staff
    February 27, 2017
    Jeff S, thanks for the response. I did verify that my user id - and actually "everyone" - has read access to my music folder and all of its content. I do recall there previously being a specific "Sonos user" on my system, but do not see that user id now. my diagnostics confirmation number is: 7137404. Thanks!

    It looks like your diagnostic report was sent from a Mac. Please try removing the music share from your Sonos system, then add it back using the HP's Sonos app. If you get another error, please send in a report from the HP and reply with the confirmation number.
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