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tcmartin
Contributor I
January 11, 2021

Buzzing / vibration from Play 1 with bass when over half volume.

I have one of my rooms set up with a Play bar and two Play 1 speakers connected as a stereo pair. One of my Play 1 speakers has started to vibrate/buzz when the base is set in the middle which gets worse when the bass is increased. 

I now have to play music with reduced bass, no loudness and the treble up and it just about works. It sounds like a physical problem rather than anything else.

Is there a life expectancy on these speakers as I have only had them a few years whereas my B&O Theater system has been going for more than 15 years with no problems?

Just wondering if failure is built in to get you to upgrade to the latest version of the product. Has anyone else had similar issues?

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    Paul A
    Paul A
    Retired Sonos Staff
    January 28, 2021

    Hi @tcmartin.

    Thanks for the update and immediate response and for submitting a diagnostic.

    Upon review of the diagnostic provided, It shows that You have multiple Access Point, WIfi Booster, Wifi Extender, or router that provides the same Wifi name. All your Sonos products are well distributed with in the network and if they are functioning well, I would have no recommendations for a perfect bandwidth distribution of your Sonos products with in the system. However, you have mentioned about a distorted chime sound on one of your Play 1s, I would like to recommend contacting our technical support team for a more in-depth troubleshooting steps or possible product replacement. A distorted chime sound on any Sonos products indicates a possible hardware failure.

    Just wondering if there is any way of seeing the IP address of the speakers as I have multiple WAPs around the house and it would be good to see which speaker is connect to which WAP? I would suggest reaching out t\o the manufacturer of the device or WAPs as they may have further information about this.

    I hope this helps.

    Please let me know how it goes and keep me posted.

    Thanks,

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