Bass is distortion on my play 1!

13 replies
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I have adjusted the bass and treble setting on the sonos equalise within the app and uncheck the loudness option but it does not change the bass distortion I hear during play back of some songs, in particular dance tunes. I have two plays 1's and the others fine, any suggestions.

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Dominique ZAnswer

Retired Sonos Staff

I tried the reset on the play 1 but the bass is still vibrating and distorted. I have reduced the treble and base on my iPod touch/ iPhone 5 and via the sonos app. This there a contact number I could phone to see if we can correct the issues. I wouldn't be able to send a diagnostic report as it's an internal hardware problem and not software.

Hello Karen,

Here is our contact info for the UK:

0808 234 6596 toll free

Mon, 9am to 5pm UK Local Time
Tue - Fri, 9am to 8pm UK Local Time
Sat, 9am to 5pm UK Local Time

Show previous replies

L

look

Lyricist I

Thank you buzz, I'm not sure if banging helped, but I will definetly look into hanging my Play1 speakers, as the surfaces on which they sit are vibrating.

R

redeiati

Lyricist I

Hi Kaz,

What was the outcome of your story because it looks I have a similar issue?

Thanks in advance.

V

vipindustrypeg

Lyricist III

Click here for more information please and thank you: https://en.community.sonos.com/wireless-speakers-228992/trueplay-bass-distortion-on-play-1-6733388/index7.html#post16207648

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