AT&T Uverse Compatibility Trouble

Is the suggestion...buy a new router from someone like Netgear (open to recommendations :-)), plug that into the AT&T modem/router box with a cable and then plug the Sonos bridge into the new device?

Yes. As far as suggestions, there are lots of good options. It somewhat depends on what kind of wireless range you in. I spend a lot of time in the backyard and wanted a strong single out there, so I went with the Netgear Orbi system. Great range and no issues, but is probably overkill for many.


If yes, should I then rename/ignore or disable the AT&T wireless and can I rename the new wireless box to the network name/pw combination we currently use on the AT&T device?

You should disable the wireless. There is nothing to gain from leaving it on. If you have the administrator password to the AT&T router, then you probably can find the menu option to turn off the wireless. If not, I would think AT&T help line can help you with that.


If yes...at that point, should I expect all the wireless devices to find/reconnect with new device that has the same wireless network name/password as the AT&T device?


In many cases, your devices will automatically connect. For other devices, you may have to reboot them, or manually disconnect and reconnect to the wireless network.


Does it matter how close/far the new device and sonos bridge are from the AT&T device?


It shouldn't.

Indeed, that's the setup I have. An AT&T UVerse device (which I just consider a modem, I had the wifi turned off) connected to a Netgear, with the Sonos Boost hanging off of the Netgear. Works fabulously.

So ... I have had the same Uverse issues. About 18 months ago I gave up and disconnected SONOS. Hated to do it but Uverse is my TV provider and I had a choice to make. Now with Alexa enabled speakers I want to re-visit using SONOS but not re-visit the issues. My question is whether the solution above - hanging a router off the ATT modem/router combo - will work with Uverse TV? I have read elsewhere that Uverse TV requires the signal from the ATT modem/router combo. Has anyone been able to solve the SONOS Uverse conflict as described above and still use Uverse TV? Thanks for the help.

Im trying to find a solution to this problem. I have 4 connects / 1 connect amp. I have not had problems until last 6 months. I have used sonos 10+ years and have loved the system. I have the PACE 5268AC modem - set in bridge mode - using Apple Airport Extreme Time Capsule for wifi --- and hard wire 1-connect off of airport extreme time-capsule. Random internet shutdowns - no activity and have to reboot modem. If i unplug from router - no problems with internet. If I replug - i can play sonos but will then shut down internet at some point after I leave sonos. It will also shut down internet if not using sonos whether sonos app open or closed (quit). I have also tried plugging connect into Pace 5268AC modem and problem happens.

There seems to be a lot on here about this problem? What is SONOS doing about the compatibility issues? Seems like if they do not create/find solution.....the sonos system will become obsolete and worthless? Sonos compatibility list of routers that are not compatible looks like it is growing? How is SONOS addressing these issues? If sonos equipment is not compatible -- sonos will become a has been company that once had a great product? Very frustrated......

SET UP: 4 Connects / 1 Connect AMP -- Pace 5268AC (ATT uVerse) Bridge Mode / Radio OFF - Hard wire (Cat6) to Apple Airport Extreme TC - Sonos Connect hard wired to Apple Airport Extreme

I've thought of adding some areas to system but have held off due to this problem. I will not invest anymore into sonos if this is not resolved? I just want it to work again reliably without causing shut-downs of my internet. Family complaints about internet going down getting old. d

Jeshull ... thanks for your reply. I also have the PACE 5268AC modem/router from AT&T. It is probably two years old and I'm thinking about asking AT&T for a new modem/router. I hate to do that though because my AT&T TV works fine ... I can live without Sonos and have for the last 18+ months, but need my TV!

This post was a lifesaver. Just switched to ATT uverse after years with cable. I wasn't so comfortable with the ATT delivered router (vs my own ASUS which I've been happy with), but the cost savings was so great I decided to try it. After install, everything worked except Sonos. This post educated me that I could continue to use my own router and turn off the ATT radios. Put the old router back on, switched off both ATT radios, plugged in my Bridge, and...Sonos back up and running without a hitch. Thanks everyone - this fix goes beyond Sonos! So much happier with this setup and I'm still saving money.

Hi Jebecali -- Thanks for your post. I assume that after putting your old router back on that Uverse TV still works. Also, how did you disable the AT&T wireless? Many Thanks!

I'm not using the Uverse TV, so that's an open question, sorry I can't advise. Once you get access to the advanced settings on the ATT router, you go to the Wifi tab. On my setup there are two radios, one for 2.4 GHz and another for 5.0. Select one from the drop down and immediately underneath you'll see an option to turn the radio to off. Save settings and then go back and disable the other.
I'm so disappointed that in this age of security concerns ATT is distributing "user friendly" modems with the wifi password on a bright yellow sticker on the unit. So user-friendly, they make it easy to share your banking information with anyone who happens to get a look at your modem! I was shocked.

I had all kinds of problems with freezing and internet drops because the ATT Router Model BGW210 kept rebooting. I have resolved them by doing the following:

1) Plug TV Controller Boxes directly into a switch port on the Router. Initially I had a Netgear Switch uplinked into the Router with TV Controllers plugged into the Netgear. Once I moved both TV Controllers into Router the frequency of problems reduced but still occurred.
2) I inserted a LinkSys Router with Wifi and connected its WAN port into the ATT Router switch. I turned off ATT Wireless and moved all my devices to the Wifi on the LinkSys. I also moved the Netgear switch to the LinkSys Router.
3) By only having the TV Controllers(2) and WAN port of LinkSys connected to the ATT Router ALL my freezing issues have been resolved for over 4 weeks.

I am running 2 Connect Amps(wired to LinkSys), a pair of Play3s, two Play 1s. It was a RPITA to do this reconfiguration but without isolating everyday network traffic and Sonos traffic to a separate LAN I could not stop the ATT BGW210 from rebooting. ATT had sent me two replacement Routers as an attempt to fix the issue which to no surprise fixed nothing.