amp and 2 play:1s for christmas. some won't connect

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the amp wouldn't connect. using my iphone x, went through the steps... all good, press and release the 2 buttons... then it times out. does,t connect.

so after messing with it for a while, i moved on to a play:1.... connected just fine and plays music great...

did the 2nd play:1, and it is having the same problem as the AMP.

they are plugged directly into my router, and when i pull up my router's UI from my PC, i see all 3 devices connected to the network.

i tried unplugging them for a while and trying again. i have tried restarting my router. Can both be broke? Are they just buggy. why would one of the 3 devices work fine and instantly and the other 2 not work at all. feels they cant both be defective?

thanks for any help!

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