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PjPip
Contributor I
Sep 1, 2023 8:46 AM UTC
Answered

Unable to (re)install Sonos Voice Control

I’ve been using a Sonos One with SVC and Alexa for 5 months. Recently, SVC stopped responding, so I tried removing it and reinstalling, but it fails near the end of the SVC installation process every time. I’ve tried from 2 different devices with the same result. 
 

Today I’ve done a reset of the One and tried again, but it still fails. Alexa and music services appear to be working normally. Any suggestions?

Moderator edit: combined posts:

Scrub that! Since the system reset now Alexa won’t play any music. Internet queries are fine and Airplay still works 😞

 

Ok, got Alexa working again by removing the Sonos skill and re-adding it. Still can’t install SVC.

 

I should add that I’m running the latest App and firmware versions available. The installation appears to fail at around 90% progress.

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PjPipAnswer
Contributor I
Sep 7, 2023 9:56 AM UTC

Contacted tech support today and managed to get SVC working again by using a wifi hotspot instead of the router. It took a couple of attempts to change the network, but we got there in the end. 
 

Apparently my 4g router is not ‘fully supported’ although music streaming, AirPlay and Alexa continued to work ok throughout, so I’m not sure what/why SVC is any different.

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Corry P
Corry P
Sonos Staff
Sep 22, 2023 8:23 AM UTC

Hi @PjPip 

That’s entirely up to you, and I get it. We are here if you change your mind.

I just noticed that you are in the UK, like me - Sonos Voice Control currently only supports US English and French, so it may just help to put a little bit of American twang into your voice when using SVC.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
Airgetlam
Sep 22, 2023 1:29 PM UTC

I’m offended…twang indeed! ;)

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Bruce
    PjPipAuthor
    Contributor I
    Sep 22, 2023 2:19 PM UTC

    I’m offended…twang indeed! ;)

    You would be more offended if you’d heard me trying it 😂

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