Trending Lyricist I

Answered

SVC Not showing up

Forum|Forum|4 years ago
June 4, 2022
14 replies
547 views

The title pretty much says it: the app is at 14.8.1 and the system is updated, but when I go to Settings>Services&Voice>Add a voice assistant I don’t get the SVC. Still only get Alexa and Google. Anyone else?

--EA

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Best answer by Rob_32

I had the same problem and I’m running PiHole DNS black hole. I disabled it for a minute and restarted the Somos app and the app immediately offered SVC.

looking at logs, the issue seems to be that queries for a couple of urbanairship.com entries are blocked.

G

GuitarSuperstar

Lead Maestro

Which Sonos speaker are you trying to add SVC to?

"Receive with simplicity everything that happens to you." - Rashi

D

Delacroix

Lyricist I

I’m running into the same issue, I’m in the US.

E

ea237Author

Trending Lyricist I

Which Sonos speaker are you trying to add SVC to?

One and Arc, but that shouldn’t matter, in the end. The service itself does not appear in the prompt. --EA

Ken_Griffiths

@ea237,
Assuming it’s not an ArcSL, have you perhaps tried a reboot of the local network & devices. Also check you have the US set as your country in your Sonos online profile at the link shown below and double check to see if there are any firmware updates for your devices

https://www.sonos.com/myaccount/user/profile/

E

ea237Author

Trending Lyricist I

@Ken_Griffiths,

my system is up-to-date. I checked and my profile specifies US. The only thing I haven’t tried is rebooting the system or the router. My router blackholes ad networks via dns black holes, sometimes some services are caught by that (CBS streams, are an example.) I wonder whether it might have something to do with it, but I can’t see why.

@ea237,
Assuming it’s not an ArcSL, have you perhaps tried a reboot of the local network & devices. Also check you have the US set as your country in your Sonos online profile at the link shown below and double check to see if there are any firmware updates for your devices

https://www.sonos.com/myaccount/user/profile/

Ken_Griffiths

@Ken_Griffiths,

my system is up-to-date. I checked and my profile specifies US. The only thing I haven’t tried is rebooting the system or the router. My router blackholes ad networks via dns black holes, sometimes some services are caught by that (CBS streams, are an example.) I wonder whether it might have something to do with it, but I can’t see why.

It sounds like a possibility, perhaps try the cloudflare or Google DNS servers temporarily and see if that resolves it.

R

Rob_32Answer

Lyricist III

I had the same problem and I’m running PiHole DNS black hole. I disabled it for a minute and restarted the Somos app and the app immediately offered SVC.

looking at logs, the issue seems to be that queries for a couple of urbanairship.com entries are blocked.

E

ea237Author

Trending Lyricist I

@Rob_32 :

Thanks for the input, I’ll look into it. I’m running pfBlocker—same idea—so it might be it. I’ll report back.

--EA

E

ea237Author

Trending Lyricist I

I had the same problem and I’m running PiHole DNS black hole. I disabled it for a minute and restarted the Somos app and the app immediately offered SVC.

looking at logs, the issue seems to be that queries for a couple of urbanairship.com entries are blocked.

I use pfBlockerNG DNS black hole, and indeed it was the issue. I disabled it and I immediately got the prompt.

Concerning the affected domains, I also found queries sent to urbanairship.com and app-measurement.com, but whitelisting those did not help. So some other domain must have been the reason. I haven’t been able to find which one, yet, though.

R

Rob_32

Lyricist III

It seems the DNS blocks just impacts initial setup - SVC is working fine now without any whitelisting.

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