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Sonos New Voice Control is not showing up as an option

  • June 16, 2022
  • 4 replies
  • 367 views

It seems that I am unable to get the newly released Sonos Voice Assistance now that it has been released. I have updated all of my apps (both on the Mac and iPhone) checked for updates, which shows as up to date and I still don’t have the option available.
I have power reset the entire system.
I have tried using multiple mobile devices, same result.

App Version: 14.8.1

Build: 68329240

Can I get assistance?

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4 replies

Ken_Griffiths

Perhaps try using a different DNS Server in your router configuration and see if that solves it. Maybe try the Google or CloudFlare Servers - 8.8.8.8 / 8.8.4.4 / 1.1.1.1 / 1.0.0.1

Also check your Sonos online account login lists your Sonos devices and that you have a Country set in place in your profile.

https://www.sonos.com/myaccount/user/profile/


Ken_Griffiths

Some further things to check are - that you are not using VPN or other Security software, such as a Firewall/Antivirus etc; on either the mobile device, or router, which perhaps ‘might’ be blocking access to the SVC service.


  • Author
  • Contributor I
  • June 16, 2022

That was enough to point me in the right direction! 


It ended up being my Pi-Hole device blocking it. 

Any idea what specifically I would need to disable? 


Ken_Griffiths

Perhaps see if this thread can assist…