Microphone randomly turning on or off on new Sonos Arc with just Sonos Voice Control

@Airgetlam Speakers are a wearable item that will eventually fail because of currents passed through the wires. Electronics are also able to wear down as they age and are used. You don't know what was replaced in a refurbished unit and yes, they go through the a ting for full functionality, but that means nothing on the overall longevity of the unit. 

Check out any company that sells refurbished units and you will see a drastically reduced warranty vs the original new equipment warranty. The manufacturers know this too, and account for it in thebreduced warranty. 

I'll take new any day with the full warranty over an unknown condition "refurbished" unit where the manufacturer can only do so much to test and evaluate the product.  Especially when a new unit was paid for, and not a refurbished unit. I'm a computer engineer, for what it's worth. 

It's good to hear Sonos is making right those of us with units that were defective from the box.

@Airgetlam Thanks for the feedback.  Do you have any data to support your theory?  I would imagine that they must have a set of testing that each device has to go through before it is being shipped to customers and I am not sure why they will reinvent the wheel and have a different set of testing for refurbished unit.  My concern with a refurbished is that it can be a return from someone who has seen intermittent issue, which is hard to reproduce with just a few hours of testing.  And if you read my previous post, the refurbished unit I received came with the old packaging.  Do you rather get an old device which has been sitting in the shelf for two years than a new one?  Unless there are comments in the community that batches built from the past is higher quality.  I am curious to know.

I expressed a personal opinion . To my knowledge, electronics that are software driven don’t suffer from degradation ‘on the shelf’. Unless you have data to the contrary, which I’d be delighted to see. And as long as the device is the same, I’m not overly concerned about ‘old packaging’. The packaging is not what I’m buying, it’s the contents of the package. An Arc is an Arc, no matter how long ago it was produced. I also don’t care if the car I’ve purchased was made on day 1 of the production, or day 364…if the car is the car, and there have been no updates to it, what does it matter that it sat on the lot for X amount of time? If there were software updates to the car (or the Sonos), I’ll get them. 

An intermittent issue could as easily be extant on a new device as one that has been refurbished. 

So @Airgetlam, all the sonos products you own, are they refurbished?  If refurbished == new, why are you paying the premium to buy new ones, given that you can always return a refurbished if you found cosmetic issues.

Those that I could buy refurbished, I did. Unfortunately, at the time of purchase, not many were available as refurbed. I do have quite a few ‘open box’ devices as well. Certainly I tend to look for refurbished when I can. I’m a parsimonious son of a gun. 

Just wanna report back here that I got the replacement arc and so far so good.  The mic is working as it should be and hasn’t turn off by itself. The new arc is manufactured in Dec 2023.

Same here in France, Mic turns off and on by itself.

Don’t want an exchange but hope a software fix soon..

Bought last week and serial number begun by A105 2308, I guess built by 2024 August.

Same here in the Netherlands, mic turns off and on by itself

Bought 28 march 2024

Is this a hardware or software problem.

Sonos ask to exchange the arc for a new one.

I'm afraid if I get a new arc it will have the same problem!

@wimvandijk : check the date of manufacture. Mine was august 23. Sonos exchanged it for one from november 23. Issue did not manifest it self. Check my input above.

Series nrumber A107 2401 cy so the arc is from januari 2024 and still I have the microfoon on/off problem