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Microphone randomly turning on or off on new Sonos Arc with just Sonos Voice Control

Forum|Forum|2 years ago
October 29, 2023
76 replies
6152 views

ShaunG
Trending Lyricist I

I’ve just recently installed a Sonos Arc with eArc from a Samsung TV. I’ve noticed while I am watching video from a FireStick 4K Max, occasionally (seemingly randomly), the Arc will turn on or off the microphone. I haven’t noticed this happen while watching cable TV or through other HDMI sources (blue-ray, etc).

I haven’t been able to narrow down any more details around when this happens other than it seems to be randomly and only with the Firestick input. I haven’t found anything similar on searches, but has anyone else experienced similar or how to get this to stop? I’m not using Alex or any other voice services other than Sonos Voice Control.

Best answer by Corry P

Hi @ShaunG et al

We now recommend that anyone affected by this issue get in touch with our technical support team directly for a resolution. Thank you.

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Corry P
Sonos Staff
Forum|Forum|1 year ago
July 2, 2024

Hi @Lionel1232

Apologies for the delay - I’ve been off for a week.

I can only apologise - obviously, this is nowhere near the experience we want for you. I’ve looked at your case, and it seems a new Arc is being sent to you - I hope this one performs as expected!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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