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Uffe Juul
Contributor I
Nov 13, 2025 8:29 AM UTC

SONOS S1 app on my windows laptop malfunction

I have a PLAY:5 (Gen. 1).

I use SONOS S1 app on mobile and pc.

No problems on mobile, but problems on pc (Windows 11).

I cann’t opdate the app and half of the functions is inactive.

Anybody with the same issues?

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2 replies

Pools-3015
Pools-3015
Prodigy I
Nov 13, 2025 11:34 AM UTC

Have you tried uninstalling the app from your PC and reinstalling it from here?:

https://support.sonos.com/en-us/downloads
 

The app runs fine on my Windows 11 machine 

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    nik9669a
    Senior Virtuoso
    Nov 13, 2025 12:43 PM UTC

    I have a PLAY:5 (Gen. 1).

    I use SONOS S1 app on mobile and pc.

    No problems on mobile, but problems on pc (Windows 11).

    I cann’t opdate the app and half of the functions is inactive.

    Anybody with the same issues?

    Is this a sudden loss of functionality? The pc apps were dropped from ongoing development several years back, leaving many features only available on mobile devices. 

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